What are the responsibilities and job description for the Customer Experience Coordinator position at Pacific Impact Zone Solutions?
Job Summary:
The Customer Experience Coordinator is the first point of contact for guests, callers, and team members, ensuring every interaction reflects our commitment to outstanding service to our clients and mission partners. In addition to traditional front-desk and administrative duties, this role plans and executes internal and external events—ranging from executive meetings to client events, creating seamless, memorable experiences that strengthen relationships and showcase our brand.
Essential Duties / Responsibilities:
| Event Coordination (≈40 %) | • Own full event lifecycle—concept, budget, logistics, vendor negotiation, on-site execution, and post-event debrief. • Prepare event briefs, run-of-show documents, attendee lists, name badges, and décor plans. • Coordinate catering, A/V, travel, guest speakers, and sponsorship deliverables. • Capture event metrics (attendance, feedback, ROI) and recommend improvements. |
| Administrative & Office Support (≈40%) |
• Schedule conference rooms and shared resources via Outlook/Teams or equivalent. • Produce polished documents, reports, and presentations as requested. • Maintain various company calendars (events, staff, travel) |
| Reception & Front-Desk Service (≈20%) | • Warmly greet all visitors, answer phone calls, and route inquiries appropriately. • Maintain a tidy, welcoming lobby and conference areas. • Handle incoming/outgoing mail, packages, and courier services. |
Percentages are approximate and may shift with business needs.
Education:
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High school diploma or equivalent; Associate degree in hospitality, marketing, or related field preferred.
Experience:
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2 years in a receptionist and/or administrative assistant
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1 year coordinating corporate or social events (may overlap with above).
Other Knowledge, Skills and Abilities:
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Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint)
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Virtual meeting platforms (Teams/Zoom)
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Event or CRM software (Eventbrite, Zoho, Atlassian etc.)
Work Environment / Other Information (travel, physical, on-call, etc.)
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Must have a valid driver’s license
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Ability to lift up to 50lbs
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May require standing (and /or walking around) up to 8 hours
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Regular work week is on-site in Honolulu office to assist with office admin
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Travel to events, on-site at events as needed
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Occasional evening and weekends required
Compensation:
Competitive salary based on experience. Range $50k-$60K Bonus Opportunities
Benefits:
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Health/Dental/Vision insurance coverage
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Short-Term and Long-Term Disability
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Retirement savings plan with employer match
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Paid time off and holidays