What are the responsibilities and job description for the Customer Service Representative position at Pacific Guardian Life Insurance?
Join Pacific Guardian Life (PGL), a trusted leader in Hawai‘i since 1961 and voted as one of Hawaii’s Best Places to Work, delivering comprehensive life insurance and employee benefits solutions. We are seeking growth-oriented professionals who are eager to make an impact and build meaningful careers in a supportive environment dedicated to continuous learning and professional development. At PGL, our mission reflects our commitment to providing security for our clients while fostering growth, opportunity, and long-term success for our employees.
We are seeking a highly qualified and results driven individual to fill a Customer Service Representative position in our Honolulu office. The Customer Service Representative is responsible for servicing Individual Life and Annuity clients by providing prompt, courteous and accurate information to clients and agents using verbal and written communication. The representative will help customers make informed decisions about their policies by answering questions, resolving issues, and helping to provide them requirements to meet their requests.
What You’ll Do
- Serve as Individual Life’s frontline of communication to internal/external customers and sales agents. Communicate professionally and effectively with customers through oral and written communication methods.
- In a call center environment, answer inbound calls and return department voicemail messages promptly and within established department guidelines.
- Communicating and updating customer policy/contract information for internal and external customers.
- Processing various transactions as defined by product specifications within company, state and federal compliance and regulatory guidelines
- Create, analyze, understand and communicate life insurance illustrations.
- Research and respond to errors, delays and discrepancies.
- Independently create professional and effective customer correspondence.
- Maintain a working knowledge of the policy administration systems and other system applications necessary to execute, process and respond to customer inquiries and transactions.
What We’re Looking For
- Associate’s degree.
- One (1) year customer service experience. Insurance/financial-services experience preferred. Experience in a call-center environment desired or an ability to handle a high volume of calls and service requests in a fast-paced environment.
- Attainment of the State of Hawaii Life Insurance License within three months from date of hire.
- Must be able to effectively communicate (reading, writing and verbally) with internal and external customers as well as Company personnel at all levels of the organization.
- Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
- Must be flexible, cooperative and able to adapt to change. Must also be able to work effectively and positively and have a high emotional intelligence level to work with individuals of varying personality types.
- Have time management skills, be well-organized and attentive to detail.
- Proven ability to independently analyze and problem solve to resolve customer issues.
- Basic math skills; addition, subtraction, multiplication, division, percentages, decimals.
- Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, and OneNote).
- Must be able to maintain a high standard of productivity, efficiency and accuracy while working under pressure.
Why Join Pacific Guardian Life
- Work for a well-established and respected local company
- Be part of a collaborative and supportive team environment
- Opportunities for professional development and career growth
- Contribute to a company focused on protecting Hawai‘i’s families and businesses
What We Offer
We offer a comprehensive benefits package to support the health, well-being, and financial wellness of our team members. Our benefits include health and dental insurance, group life insurance, paid vacation, holidays, and sick leave, as well as profit sharing and a 401(k) retirement plan. We’re committed to providing a supportive work environment that values both your personal and professional growth.
Salary: $20 – $25/hour
Job Type: Full-time
Resumes may be submitted to:
Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: careers@pacificguardian.com (link sends e-mail)
Fax: (808) 942-1280
For more information, please feel free to contact a member of our Human Resources department at (808) 955-2236.
We offer competitive compensation and benefits packages.
No relocation assistance provided.
This organization participates in E-Verify.
Salary : $20 - $25