What are the responsibilities and job description for the Telephony/IVR/Contact Center/Nice CXone position at Pacific Consultancy Services?
Role: Telephony Platform Engineers with NICE CXone
Location: Pleasanton, CA & Dallas, TX Onsite
Location: Pleasanton, CA & Dallas, TX Onsite
NICE CXone / Contact Center Engineer
Primary profile they want
Typical titles:
NICE CXone Engineer
NICE CXone Administrator
Contact Center Platform Engineer
CXone Telephony Engineer
NICE InContact Engineer
Key skills in resume:
NICE CXone Administration
CXone Studio scripting
IVR call flows
Contact center routing
Agent configuration
Telephony troubleshooting
CXone reporting
Experience: 5 years contact center platforms