What are the responsibilities and job description for the Lead ServiceNow Platform Engineer position at Pacific Consultancy Services?
Basic Qualifications:
- 5 years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
- Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
- Hands-on experience improving maintainability, scalability, and observability in complex environments.
- Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.
- Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA
Preferred Qualifications:
- Bachelor's Degree preferred
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with platform lifecycle management, observability practices, and engineering governance.
- Background in highly regulated or high-availability environments.
- Relevant engineering or platform certifications.