What are the responsibilities and job description for the Clinical Applications Trainer & Support Specialist (Behavioral Healthcare) position at Pacific Consultancy Services?
Role : Clinical Applications Trainer & Support Specialist (Behavioral Healthcare)
Work Location : Nashville, TN (We will highly prefer local candidate who can go onsite 2-3 days per week)
Key Responsibilities
Training & Adoption
- Deliver instructor-led, virtual, and one-on-one training for clinical and operational staff.
- Develop and maintain role-based training materials, job aids, quick reference guides, and workflow documentation.
- Conduct training needs assessments and identify skill gaps across user populations.
- Support super user, key user, and end-user training programs.
- Facilitate training sessions for:
- Physicians and Advanced Practice Providers
- Behavioral Health Specialists and Therapists
- Nursing Staff
- Intake and Admissions Teams
- Front Desk and Scheduling Personnel
- Revenue Cycle and Financial Staff
- Clinical Leadership Teams
- Support new hire onboarding and ongoing education initiatives.
- Assist with training effectiveness assessments and adoption measurement activities.
Clinical Application Support
- Provide functional support for WellSky EHR and related clinical applications.
- Serve as a subject matter resource on clinical workflows and application functionality.
- Troubleshoot user issues and collaborate with technical teams and vendors to resolve system challenges.
- Support system upgrades, enhancements, and releases through communication, training, and user readiness activities.
- Participate in go-live support, hypercare, rounding, and at-the-elbow assistance.
- Monitor user adoption and identify opportunities for workflow improvement and optimization.
Workflow & Process Improvement
- Analyze clinical and operational workflows and recommend improvements.
- Partner with clinicians and operational leaders to align technology with business processes.
- Assist with testing activities, including User Acceptance Testing (UAT) preparation and support.
- Support change management and adoption activities throughout implementation lifecycles.
Required Qualifications
Education
- Associate''s or Bachelor''s degree in Nursing, Behavioral Health, Healthcare Administration, Clinical Informatics, Education, or related discipline.
- Equivalent combination of education and relevant experience will be considered.
Experience
- 3 years of direct clinical experience in a behavioral healthcare, mental health, psychiatric, substance abuse treatment, or related healthcare environment.
- 3-5 years of experience delivering healthcare application training and end-user education.
- Experience supporting EHR implementations, upgrades, optimizations, or technology transformation initiatives.
- Experience delivering role-based training to clinical and non-clinical healthcare audiences.
Required Application Experience
- WellSky EHR experience is required.
- Experience supporting one or more of the following:
- Salesforce Health Cloud or related CRM applications
- Patient intake and admission systems
- Revenue cycle management applications
- Scheduling and registration platforms
- Clinical documentation systems
- Secure clinical communication tools
- Learning Management Systems (LMS)
Preferred Qualifications
- Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Behavioral Health Technician, Therapist, Social Worker, or other clinical credential.
- Experience within multi-site behavioral health organizations.
- Experience supporting clinical application conversions and go-live events.
- Knowledge of adult learning methodologies and instructional design principles.
- Experience developing eLearning, microlearning, and blended learning solutions.
- Familiarity with organizational change management and user adoption best practices.
Key Competencies
- Behavioral healthcare workflow knowledge
- Clinical application training delivery
- WellSky EHR expertise
- Adult learning and facilitation
- Strong presentation and communication skills
- Application troubleshooting and end-user support
- Process improvement mindset
- Stakeholder engagement
- Problem solving and critical thinking
- Ability to work independently and collaboratively across multidisciplinary teams
Travel
- Ability to travel up to 100% as required to support client implementations, training delivery, and go-live activities.