What are the responsibilities and job description for the Customs Customer Service Representative position at Pacific Coast Container Inc?
Temp to Full-time Position: Monday - Friday 8:00AM - 5:00PM
SUMMARY / OBJECTIVE:
The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor.
DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries and resolve issues related to orders, shipments, invoices, and inventory with professionalism and efficiency.
- Accurately process and enter customer orders; coordinate expedited and special shipping requests with internal departments.
- Verify invoicing & billing accuracy, manage credit adjustments, and provide customers with shipping and tracking information.
- Liaise between customers, brokers, warehouse staff, and U.S. Customs (CBP) to facilitate container releases, examinations, and documentation.
- Maintain and update customs container records, including system entries, procedure manuals, and Equipment Interchange Releases (EIRs).
- Monitor container availability, dispatch logistics, and ensure proper documentation and payments are collected prior to release.
- Manage compliance-related tasks such as cargo re-exports, seizures, and destructions in accordance with CBP regulations.
- Complete close-out files and support other assigned duties and special projects as needed.
EDUCATION, WORK EXPERIENCE AND SKILLS:
- HS diploma or equivalent required
- Minimum 1-2 years of experience in logistics and transportation, preferred
- Strong computer knowledge including MS Office application
- Familiarity with 10-key
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability and availability to work irregular or extended hours including night, weekends and potentially holidays as needed
