What are the responsibilities and job description for the Home Services Dispatcher/Scheduler position at Pacific Coast Companies, Inc.?
ALCAL SPECIALTY CONTRACTING, INC. IS CURRENTLY ACCEPTING RESUMES FOR A
Home Services Dispatcher/Scheduler
POSITION TYPE: Full-Time, Hourly
LOCATION: Santa Rosa, CA
WAGE SCALE: $ 25.00 - $ 30.00 Depends on Experience
The Home Services Dispatcher/Scheduler is responsible for coordinating customer appointments, scheduling technicians and subcontractors, managing daily workflow, and ensuring projects move efficiently from initial contact through completion. This role serves as a central point of communication between customers, field personnel, subcontractors, and internal teams to ensure exceptional customer service and operational efficiency.
RESPONSIBILITIES:
Scheduling & Dispatching
- Schedule and coordinate service calls, installations, inspections, and project appointments.
- Manage technician and subcontractor calendars to maximize productivity and efficiency.
- Monitor daily schedules and adjust assignments as needed to accommodate customer needs, emergencies, or workforce availability.
- Confirm upcoming appointments with customers and communicate schedule changes promptly.
- Other duties as assigned.
Customer Service
- Serve as a primary point of contact for customers regarding appointment scheduling and project status updates.
- Maintain professional and positive customer interactions.
- Address scheduling conflicts and escalate customer concerns when appropriate.
Administrative Support
- Enter and maintain accurate customer information within company systems.
- Track project milestones and assist with workflow management.
- Review work orders for completeness and proper documentation.
- Assist with reporting and administrative tasks related to Home Services operations.
Team Coordination
- Communicate effectively with field staff, project managers, and subcontractors.
- Coordinate materials, permits, inspections, and other project-related activities when necessary.
- Support department goals by helping maintain schedule adherence and customer satisfaction metrics.
QUALIFICATIONS:
- Previous dispatching, scheduling, customer service, or administrative experience preferred.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficiency with Microsoft Office (Outlook, Excel, Teams) and scheduling software.
- Experience in residential construction, HVAC, plumbing, electrical, or home services is a plus.
COMPANY:
Alcal Specialty Contracting, Inc. (Alcal) is a subsidiary of Pacific Coast Building Products, Inc. a family owned business since 1953. Alcal is a large specialty contractor, privately held and diversified that has operated continuously since 1971. It employs over 900 people and has branches in California, Colorado, Nevada, Arizona, Washington and Hawaii. Installed products include roofing, waterproofing, insulation, firestop, and garage doors for both commercial and residential construction. The company is signatory to the Roofers and Carpenters Union.
We are committed to promoting diversity and welcome applications from all qualified individuals. We desire priority referrals of veterans/protected veterans, and individuals with disabilities (IWDs). We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. Drug free workplace and EOE/M/F/Vets/Disability.
Salary : $25 - $30