Mental Health Worker IV

POSITION SUMMARY: Under the general direction of the Team Leader or Program Director, the Case Manager facilitates the implementation of individualized Service Plans. This position provides client advocacy services and case management strategies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conducts strengths-based, culturally competent and family-centered mental health rehabilitation services and/or case management assessments gathering information from family, consumer, significant others and involved agencies. Encourages clients to meet needs through matching strengths with tasks. Provides rehabilitative services to clients and/or their families which might include assistance in restoring or maintaining a client’s functional skills, daily living skills, social skills, and linking up to needed community services and support resources. Completes Service and Coordination Plans, progress notes, and other DMH required documentation within two to three business days and meets the standards of the Department of Mental Health Short/Doyle Medi-Cal, Pacific Clinics and its funding sources. Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention. Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate community resources. Works with the treatment team to provide appropriate coordinated care services to clients and their families and to address the client needs advocating for stabilizing services and connecting the consumer to beneficial resources within the community. Works on a multicultural team sensitive to the cultural and linguistic needs of the clients and families served. Works in conjunction with community providers to assist clients in meeting goals. Connects the client and family to community resources maximizing information from the strengths-based assessment. Provides services in the field, at home, in the school and/or in the community to promote stabilization and consistent with program and funding source contractual requirements. Under the direct supervision of the Program Director and team therapist, assists in the identification of triggers to escalation, and provides suggestions to the treatment team. Considers substance abuse, healthcare, co-occurring disorders and/or housing or employment, as appropriate, in treatment plans. Completes billing expectations (five billable hours per day) per Agency requirements and provides services consistent with program needs. Drives Agency-provided or personal vehicles for consumers, staff and others, as needed. Attends and participates in staff meetings to provide input towards program development and staff training. Reports to work on time and maintains reliable and regular attendance. Models Pacific Clinics’ approach, mission and core values in all communication and correspondence. Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others. Performs other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ORGANIZATIONAL RELATIONSHIPS/INTERACTION: Initiate and maintain professional interactions and communication with Clinic’s employees and/or others. EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS: Level 2: Bachelor of Arts degree or two (2) years related experience with chronically mentally ill populations and/or in social services related field. Level 3: Qualifies as rehabilitation counselor under Department of Mental Health regulations (Bachelor of Arts degree with four (4) years experience, Master of Arts with two (2) years experience or Associate of Arts degree with six (6) years related experience) OR experienced service worker with no degree and a minimum of eight (8) years related experience with chronically mentally ill populations and/or in social services related field. Level 4: Qualifies as rehabilitation counselor under Department of Mental Health regulations (Bachelor of Arts degree with four (4) years experience, Master of Arts degree with two (2) years experience or AA with 6 years related experience) PLUS 5 additional years of related experience OR experienced service worker with no degree and a minimum of 10 years related experience with chronically mentally ill populations and/or in social services related field. Demonstrated experience and ability to relate to a culturally diverse clientele and staff. Must demonstrate ability to work as part of a multidisciplinary team. Chemical dependency experience required for positions in dual diagnosis programs, preferred in other programs Excellent written and verbal communication skills. Familiar with Windows operating system, MS WORDS, EXCEL, email, etc. able to compose correspondence/notes and type up correspondence/notes using correct format and grammar. Bilingual skill in the appropriate language for the Clinics' clients is highly preferred. Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy. - Equal Opportunity Employer We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.