Restaurant Manager (FOH Team Leader)

Company Description

Pacific Catch is a West Coast Fish House dedicated to high-quality sustainable seafood with diverse flavors drawn from across the Pacific. The menu features unique creations and Fresh Catch specials that reflect Pacific and seasonal inspirations. As a proud partner of the Surfrider Foundation, Pacific Catch takes significant steps towards ocean and environmental sustainability. The restaurant emphasizes responsible sourcing through its affiliation with the Monterey Bay Aquarium’s Seafood Watch program and the James Beard Smart Catch partnership. Pacific Catch is committed to delivering exceptional dining experiences while supporting the environment and the future of sustainable food sources.

Role Description

This is a full-time, on-site role for a FOH Team Leader based in Palo Alto, CA and the South Bay Area. The FOH Team Leader will oversee front-of-house (FOH) operations, ensuring excellent customer service and satisfaction. Responsibilities include managing staff, hiring and training team members, maintaining high quality service and compliance with food and beverage standards, and fostering a positive work environment. The role demands effective communication with team members and guests while maintaining the company’s commitment to sustainable practices and excellent dining experiences.

Qualifications

• Customer-focused skills, including excellence in Customer Satisfaction and Customer Service
• Proficiency in Hiring processes and team management to build a strong, dedicated team
• Outstanding Communication capabilities to collaborate with staff and engage with customers
• Experience and knowledge of Food & Beverage service and industry standards
• Strong organizational and leadership abilities in dynamic, fast-paced environments
• Commitment to sustainable practices and adherence to company values
• Relevant experience in restaurant management or the food and beverage industry