Inside Sales Representative

Department: Building & Component Sales

Reports To: The Director of Sales

Work Status:

Full Time (40 Hours per week)

·       Office-based

·       Occasional travel for training, meetings, or customer visits may be required.

Purpose

The Inside Sales Representative is responsible for providing sales support, pricing, and customer service for metal building projects as well as components. This role acts as a liaison between customers, regional sales managers, and internal departments (engineering, estimating, and project management) to ensure the timely and accurate delivery of building quotes and orders.

Inside Sales:

·       Receive, review, and process building & component inquiries from reactive phone leads and internet leads, repeat customers, builders, and regional sales managers.

·       Prepare accurate and competitive price quotations using the quote generator, component quoting software, and MBS.

·       Interpret architectural and structural drawings to determine project scope and requirements.

·       Communicate with customers to clarify project details, specifications, and delivery expectations.

·       Collaborate with estimating and project management, as well as the Director of Sales to ensure project feasibility and schedule alignment.

·       Maintain accurate records of customer communications, quotes, and orders in CRM and ERP systems.

·       Following up on outstanding quotes and assisting in converting leads to sales orders.

·       Provide product knowledge, technical assistance, and support to customers and field sales teams.

·       Coordinate sales strategies with the Regional Sales Manager to ensure project closure.

·       Participate in sales meetings, product training, and continuous improvement initiatives.

·       Ensure all work aligns with company policies, quality standards, and customer satisfaction goals.

·       Engage in ongoing education relating to quoting, project specifications, components, quote writing, and account management.

Preferred Qualifications and Experience

Education:

High School Diploma or GED equivalent

Experience:

·       2 years of inside sales experience in construction, steel, or PEMB industry preferred.

·       Knowledge of PEMB systems, components, and erection practices is highly desirable.

Technical Skills:

·       Ability to read construction drawings and specifications.

·       Proficient in Microsoft Office Suite; experience with quoting or CRM systems (e.g., Zendesk, Salesforce, Metal Building Software, or similar).

Soft Skills:

·       Strong communication and customer service skills.

·       Detail-oriented with strong organizational and time-management abilities.

·       Team-oriented and able to work effectively in a fast-paced environment.

·       Quote accuracy and turnaround time

·       Customer satisfaction and responsiveness

·       Quote-to-order conversion rate

·       Support effectiveness to Regional Sales Managers

·       Compliance with company pricing and policy standards

Benefits

Salary: Salary Bonus

Quarterly Bonus: Per Quarterly Bonus goal & payout schedule.

Health Insurance: 100% employer-covered for employees.

401(k): Employer match available.

Paid Time Off and holidays.

Note:

• This job description may not be all-inclusive. Additional duties may be assigned by management. Work hours are based on goal achievement and may exceed 40 hours per week. Some weekend work may be required. This description is subject to change at any time by management.