Director of Training Excellence

Position Summary:

The Director of Excellence directly affects the productivity and knowledge of restaurant employees and the operations team. The training leader develops designs and executes learning solutions to support the learning, growth, and development of employees to better enable restaurant operations, reduce employee turnover, and provide a better guest experience.

Duties and Responsibilities:

People Development

• Partner with operations to ensure franchise restaurants maintain ongoing employee training and development, and employee development aligns with bench succession plans to support projected restaurant growth

• Leverage culture and people capability to fuel brand performance

Restaurant Standards & CORE Curriculum

• Support implementation and rollout of training materials and curriculum in all restaurants of the organization

• Develop training materials for franchise-driven standards

• Align with Taco Bell Corp. on approval of new training content to ensure consistency with standards

• Coach RGMs to ensure training systems are properly followed

Learning Management System

• Manage day-to-day user provisioning, training content repository, and curriculum assignment

• Review reports and follow-up on any identified training gaps or issues

New Restaurant Openings

• Partner with Operations to ensure a detailed training execution plan for restaurant openings. Provide pre-and post-opening training guidance to ensure proper training processes are followed.

• Manage printing and delivery of training materials to ensure each restaurant has complete training materials prior to opening

Knowledge and Skill Requirements:



• Associates/Undergraduate degree preferred or equivalent Taco Bell/industry experience

• Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team-building capability.

• Previous experience in a learning and development role.

• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.

• Exhibits unrivaled leadership behaviors, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others.

• Has personally run a successful restaurant and has knowledge of restaurant operations and expectations for team member’s positions.

• Has reliable transportation and a valid driver’s license.

• Advanced computer skills and strong project planning and execution skills.

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.