What are the responsibilities and job description for the LL Baggage Customer Service Agent (TP) position at Pacific Aviation?
Position Objectives:
Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.
What You'll Do
What You Bring
Pay & Benefits
Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.
What You'll Do
- Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
- File and update reports for delayed, damaged, or missing baggage using systems like World Tracer
- Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
- Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
- Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
- Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
- Support boarding operations, including special service assistance and communication with gate agents
- Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
- Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
- Respond to baggage claim escalations in a calm and solutions-focused manner
- Maintain documentation accuracy and follow all airport, TSA, and airline procedures
- Deliver excellent customer service in a fast-paced, international terminal
What You Bring
- Clear written and verbal communication (email coordination required)
- Fluent English communication skills—verbal and written
- Proficiency or familiarity with WorldTracer (strongly preferred)
- Strong customer service, coordination, and problem-solving skills
- Ability to manage stressful situations calmly and effectively
- Attention to detail and organizational skills
- Computer literacy and fast, accurate data entry
- Physical ability to lift up to 50 lbs and work on your feet for extended periods
- Flexibility to work weekends, evenings, and holidays
- Legally authorized to work in the U.S
- Must pass a background check and attend paid training
- Must be available to work at least 4 days per week, including weekends and holidays
- Shifts may include afternoons, evenings, or nights
Pay & Benefits
- Hourly Rate: $23.15 per hour Shift Premium B ($1)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Training
- Uniform Provided
- Parking Discount
- Referral Bonus Program
Salary : $23