What are the responsibilities and job description for the Airline Customer Service Agent - Tagalog/English Speakers position at Pacific Aviation?
Do you have the charisma to make travelers feel at home, the patience to solve even the trickiest of travel puzzles, and the language skills to connect with our Tagalog-speaking passengers? If so, Pacific Aviation is ready to welcome you aboard at Los Angeles International Airport (LAX)!
We’re Pacific Aviation—the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you’ll be the guide who makes their journey as smooth as possible. Whether it’s assisting with check-ins or easing boarding processes, you’ll play a key role in turning travel moments into positive memories.
Your Mission:As an Airline Customer Service Agent, you’ll be the friendly face that guides passengers through their travel journey. Here’s how you’ll make an impact:
- Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from the start to the end of their journey.
- Boarding Pro: Assist with boarding announcements, documentation checks, and ensuring smooth boarding and deplaning processes.
- Travel Expert: Provide accurate information to passengers, answering their questions and helping them navigate the airport confidently.
- Team Collaborator: Work closely with your team and airline personnel to ensure a seamless passenger experience.
You won’t just be guiding passengers—you’ll be the reason they feel comfortable and supported throughout their travel experience. You’ll get to interact with people from all walks of life, grow professionally, and be part of a dynamic, inclusive team environment at one of the world’s busiest airports.
What You Bring:- Bilingual Brilliance: Fluency in both Tagalog and English (spoken and written) to provide clear communication and exceptional service.
- Customer Service Savvy: You’re approachable, patient, and passionate about helping others.
- Team Spirit: You thrive in a team environment, collaborating with coworkers to achieve common goals.
- Attention to Detail: You have an eagle eye for accuracy, ensuring documentation and boarding processes are seamless.
- Flexibility & Reliability: Available for part-time shifts, including mornings (5:30 AM - 11:30 AM) and evenings (4:30 PM - 10:30 PM), including weekends and holidays.
- Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly.
- Legal Eligibility: Authorized to work in the U.S. without sponsorship.
- Competitive Pay: $20.06 per hour.
- Health & Wellness: Access to medical, dental, and vision benefits.
- Financial Security: 401(k) program with company contribution.
- Work-Life Balance: Paid time off to relax and recharge.
- Growth & Learning: Paid training to set you up for success.
- Team Perks:
- Referral Bonuses: Bring your friends along for the ride!
- Cell Phone Reimbursement: Stay connected with ease.
- Parking Discounts: Because your commute should be hassle-free.
- Uniforms Provided: Look sharp without the extra expense.
Note: During orientation and any pre-employment gap while awaiting clearance from U.S. Customs and Border Protection (CBP), you’ll be compensated at a reduced rate of $17.28 per hour. Once cleared, your pay will be adjusted to the standard hourly rate stated above.
Why Join Pacific Aviation?This isn’t just a job; it’s the start of an exciting journey in the aviation industry. At Pacific Aviation, we celebrate diversity and individuality, believing that a strong, inclusive team is the key to our success. Here, you’ll find:
- A supportive, growth-oriented work culture.
- Opportunities for personal and professional development.
- A chance to make a real impact by creating memorable travel experiences.
If you’re excited to use your bilingual skills to make a difference in passengers’ lives, we’d love to meet you!
Apply today and start your journey with us. Your next adventure begins right here at LAX!
Equal Opportunity Employer
Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Salary : $17 - $20
