What are the responsibilities and job description for the Airline Customer Service Agent SEA - English/Japanese Speakers position at Pacific Aviation?
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger’s Journey:- Welcome and assist passengers through check-in, boarding, and arrival processes
- Accurately review travel documents and issue boarding passes
- Offer bilingual assistance to travelers with questions or concerns
- Communicate clearly with passengers, coworkers, and airline staff
- Help maintain a smooth flow of operations in the terminal
- Ensure compliance with airline procedures and safety standards
- Contribute to a team that thrives on cooperation, respect, and high-quality service
- Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
- Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
- Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
- Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
- Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
4–5-hour shifts available for the following time slot:
- 9:00 AM – 1:00 PM
- Must be available to work at least 4 days per week, including weekends and holidays.
- Must be able to Friday, Saturday and Sunday
Bilingual Preferred:
- English Japanese
- Hourly Pay Rate: $21.50
- Medical, Dental, & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Company-Provided Uniform
- Parking Discounts
- Paid Training
- Referral Bonus Program
- Cell Phone Plan Reimbursement
If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $22