What are the responsibilities and job description for the Pension & Annuity Supervisor position at Pacific Administrators?
About Pacific Administrators
Pacific Administrators (PAI) was founded in 2001 with a mission to provide exceptional Third-Party Administration services to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds. PAI has been awarded one of Hawaii Business Magazine's Best Places to Work for 2026 and is Hawaii’s Largest Locally Owned & Operated Third-Party Administrator.
About the Role
The Pension & Annuity Supervisor will work under the Pension & Annuity Manager, with the responsibility for developing, supervising, and motivating department staff to ensure timely completion of assigned department responsibilities and projects, including assisting with the processing of pension and annuity benefits and collaborating with the Fund’s legal counsel, plan actuaries, and Trustees. They will be expected to consistently follow policies and procedures for implementing supervisory responsibilities.
Responsibilities:
- Process Pension and Annuity benefits
- Collaborate with the Fund’s legal counsel, plan actuaries, and Trustees
- Plan and develop training for staff
- Create and maintain all department documentation
- Assign, coordinate, and monitor all department duties and responsibilities
- Ensure that staff is compliant with company policies and procedures
- Prepare and administer staff performance reviews and goals
- Assist staff in resolving any complaints from clients or fund professionals
- Perform fund related calculations in accordance with plan requirements
- Assist with client mailings and regulatory notices
- Assist processors and customer service representatives
- Attend Benefit Fairs as needed
- Serve as back up to attend client meetings
- Occasional neighbor island and mainland travel is required for client meetings and conferences
- Drive to client or various locations for attendance of duties requirements
- Occasional carrying, loading and transporting of supplies
- Perform other duties as assigned
Requirements:
- Educational degree in a related field (or equivalent combination of education, professional training, or work experience which demonstrates the ability to perform the duties of the position)
- Be knowledgeable of rules and regulations on Pension and Annuity benefits
- Proficient in math
- Proficient in Microsoft Word and Excel
- 10-key by touch
- Good communication skills, verbal and written
- Excellent customer service skills
- Supervisory experience
Working Conditions:
- PAI offices are indoors & air-conditioned while conditions may vary at client locations
- Monday to Friday, 8:00 - 4:00 PM or 8:30 AM - 4:30 PM, with a 1-hour unpaid lunch
- The duties assigned will have situations that will require extra time
- Some weekends, as needed for client meetings, benefit fairs or educational conferences