Sales Assistant

About Us

Pacesetter Homes is a single-family business unit of Qualico with over 65 years of building experience. Pacesetter Homes offers award winning home plans, interior design items, and finishing packages that personalize each new home we build. Pacesetter Homes operates in Western Canada, Dallas, Texas and Austin, Texas. To learn more, click here.

At Pacesetter, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefits packages, company matching 401K program and employee home purchase program.

Job Overview

Reporting to the Director of Sales, the Sales Assistant is responsible for supporting the new home sales process. The Sales Assistant also assists in maintaining the assigned show home(s) or sales center and provides customers with an exceptional customer experience throughout the home buying process. This role offers an opportunity to learn the business and progress into a full-time sales position, based on performance.

• Provide exceptional service in understanding why the customer is looking for a home, share product information and purchase process through asking them for the sale. Provide customers with show home tours, product information and purchase process. Answer incoming calls and emails, and book appointments.

• Assist in qualifying potential purchasers and convert them into qualified buyers. Track customer information and assist in obtaining financing.

• Continually inspect and ensure show home(s) or sales center are appealing and presentable. Attend to items such as tidying décor items, straightening signage, maintaining inventory of kitchen and washroom supplies etc., and identify items of concern or in need of repair.

• Support customers throughout the home building process and coordinate project changes. Provide updates on building progress and coordinate walkthroughs.

• Perform a variety of administrative tasks such as data entry, filing, calendar management, tracing customer deposits, and maintaining office supplies, sales brochures, and signage.

• Attend sales trainings quarterly and utilize role-play opportunities within the team.

• Practice and perfect lessons from quarterly trainings to a level of mastery.

• Continual personal development is a requirement of this role.

As our ideal candidate, you are...

• A strong communicator: you clearly express your thoughts in conversation and in written communication.

• An active listener: you seek to understand and listen to others in a non-judgmental way.

• Mindful: you respect diversity and deal with sensitive situations using high degree of integrity.

• Tenacious: have a strong positive mindset

• Attention to detail

• Negotiation skills – understand your selling position and how to leverage your incentives

• Resourcefulness- is able to utilize company tools to add value in their role

• Excellent service oriented: you handle relations with customers, internal and external parties with tact and diplomacy.

• A creative problem-solver: you think outside the box for solutions without fear of failure.

Essential Requirements

• High School Diploma, or equivalent.

• 6 months of sales experience in residential home building industry preferred.

• Valid driver’s license and access to reliable vehicle.

• Satisfactory verification of criminal record check and driver’s abstract.

• Comfortable using office equipment, Microsoft Office Programs (Outlook, Word, Excel, PowerPoint), CRM and accounting software (HubSpot, NewStar, etc.).

What We Value

• Creating trusting and successful working relationships.

• Setting clear, measurable, and achievable goals.

• Cooperating with team members in an open, positive and respectful manner.

• Staying current with technical job skills.

• Consistently meeting customer expectation.

• Taking responsibility for the outcomes of decisions and actions.

Working Conditions

Primarily works in a show home or sales center setting. Hours are primarily regular business hours with evenings and/or weekends as well as travel to off-site meetings or other show homes are occasionally required.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.