Business Intelligence Analyst

At Pacers Sports & Entertainment (PS&E), our mission is simple: make everyone a fan. As the home of the Indiana Pacers, Indiana Fever, Noblesville Boom, Pacers Foundation, and Gainbridge Fieldhouse, we create unforgettable experiences and elevate our community by bringing the pride and hustle that defines us in everything we do.

We believe our greatest impact comes from putting people first, competing with integrity, and striving to do more for our community than they could ever do for us. We Push the Pace by embracing innovation, uniting around shared goals, and hustling with humility at all levels. Whether we're creating memorable moments for fans or supporting the team behind the team, collaboration is always valued, every contribution matters, and each day is an opportunity to help our organization and community thrive.

SUMMARY

Pacers Sports & Entertainment (PS&E) is seeking a detail-oriented and analytical Business Intelligence Analyst to support the organization's data-driven initiatives within the Business Intelligence department. The ideal candidate will be responsible for analyzing, visualizing, and reporting on data to generate actionable insights across the organization. This role will collaborate closely with departments including, but not limited to, corporate partnerships, ticketing, marketing, data engineering, and key stakeholders to translate data into clear, actionable recommendations.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Assist in sponsorship recap analysis and reporting to support corporate partnerships

• Build, field, and analyze surveys, delivering clear reporting and recommendations as needed

• Report on business KPIs across departments, helping ensure standardized metrics organization-wide

• Research, visualize, and present trends among fans, customers, and key populations

• Provide self-service analytics tools and dashboards that empower business users to access key insights

• Perform data validation and quality assurance to ensure accuracy and consistency in reporting

• Communicate complex data insights to stakeholders in a clear and actionable manner

• Support data acquisition and enrichment efforts to grow our database and deepen our understanding of consumers and potential fans

• Support revenue generation across brands by building custom, product-specific segments personalized to the consumer

• Support the Business Intelligence department on statistical, predictive, and data modeling initiatives

• Identify opportunities to automate manual reporting workflows and streamline recurring analyses

• Work on multiple projects simultaneously, prioritizing effectively to meet deadlines in a fast-paced environment

• Other duties and projects as assigned

QUALIFICATION REQUIREMENTS

• Microsoft Office Applications: (Excel, Word, PowerPoint, etc.) (required)

• Experience with SQL and database optimization techniques (required)

• Hands-on experience with Power BI or Tableau (required)

• Familiarity with cloud-based data solutions such as Microsoft Azure, Databricks, AWS, or Snowflake (preferred)

• Sports or entertainment industry experience (preferred)

• Strong analytical and problem-solving skills with sharp attention to detail

• Excellent communication and collaboration skills to work effectively with cross-functional teams

• Proven ability to simplify and present technical concepts to a diverse set of end users

• Ability to work in a fast-paced environment and manage multiple priorities effectively

• Proactive learner who seeks initiative in creative solutions with a growth mindset

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Business Analytics, Information Systems, Computer Science, Data Science, or a related technical field (or equivalent work experience)

• 1-3 years of professional experience in database management, data analytics, or business intelligence roles

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in the Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.