Patient Service Representative

Job Title: Patient Services Representative

Location: West Hollywood, CA 90048

Schedule: Day Shift – 5x8 Hours (08:00 AM – 4:30 PM)

Employment Type: Temporary, Onsite

Pay Rate: $24.00/hr. - $27.00/Hr. On W2

Note- Employee benefits may include, but are not limited to, health insurance (medical, dental, and vision), a 401(k)-retirement plan, and paid sick leave, in accordance with applicable federal, state, and local laws and company policy. Eligibility and benefit offerings may vary based on employment status and work location.

Position Overview

• The Patient Services Representative plays a key role in supporting clinic operations by managing patient interactions, scheduling, referrals, and administrative processes. This position requires strong organizational skills, attention to detail, and the ability to handle a high-volume workload in a fast-paced healthcare environment.

Required Experience

• Minimum 2 years of experience in a similar role within a healthcare facility

Core Skills

• Strong prioritization skills to manage multiple responsibilities effectively
• Ability to build and maintain productive relationships with patients, staff, and providers
• Excellent verbal and written communication skills
• Professional, courteous, and empathetic interpersonal approach
• Ability to manage competing demands in a fast-paced environment
• Proficiency in healthcare systems and office tools
• Accurate and timely scheduling of appointments and procedures
• Knowledge of patient-related policies and procedures

Preferred Qualifications

• Experience with EPIC EMR system
• Prior experience working directly with physicians

Key Responsibilities

• Answer and triage incoming calls, directing them appropriately
• Schedule patient appointments, including infusion and chemotherapy sessions
• Perform insurance verification
• Manage calendars using Outlook
• Process, track, and review referrals, including maintaining referral work queues and screening new patients
• Ensure compliance with HIPAA and organizational standards when handling patient information
• Communicate effectively with patients, providers, and external facilities
• Provide preoperative information and explain surgical and financial requirements to patients
• Upload and manage patient imaging records
• Sort and distribute mail and documentation
• Support additional administrative and operational tasks as needed

Workload Expectations

• Handle a high-volume caseload of approximately 100–120 patient scheduling activities per day