What are the responsibilities and job description for the Call Center Representative position at Pacer Group?
Job Title: Call Center Representative
Location: New York, NY 10016
Job Type: Contract 8 Weeks
Job Category: Non-Clinical
Start Date: November 30, 2026
Positions: 1
Weekly Hours: 37
Shift: - Includes Weekends. - Shift 4:00 PM-12:00 AM - Please indicate in submission cover page if the candidate is available to support on weekends and shift requirement clearly. - First two weeks require training wherein the employee will report to the facility from 8:00AM-4:00PM.
Job deadline : until get filled
Pay Rate $30 - $32/hr
Required Qualifications & Skills
- Minimum 2 years of relevant customer service or call center experience.
- High School Diploma or GED required.
- Strong verbal and written communication skills.
- Excellent active listening and problem-solving abilities.
- Computer literacy and familiarity with various applications.
- Ability to handle incoming and outgoing calls efficiently.
- Customer service experience and the ability to resolve inquiries professionally.
- Bilingual Spanish is preferred.
Job Responsibilities
- Handle incoming and outgoing customer service calls professionally.
- Respond to inquiries, address concerns, and resolve customer complaints.
- Provide basic technical support and assistance to callers.
- Answer questions and communicate information clearly and accurately.
- Utilize computer applications, directories, and other systems to assist callers.
- Support overhead paging and communication-related activities as required.
- Maintain a professional and customer-focused approach.
- Perform other duties and assignments as necessary
Benefits
- Weekly Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Dedicated Recruiter Support
Equal Opportunity Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
AI Usage Policy
Pacer Group uses AI-assisted technology to support application screening and recruitment processes.
Final hiring decisions are made by human recruiters and hiring managers.
Interested candidates can send their resumes prabhat@pacerhcs.com or can Text at (610)-484– 5454.
Salary : $30 - $32