What are the responsibilities and job description for the Client Project Manager 1 position at Pacelabs?
Shift:
Monday through Friday, 8:00 AM - 5:00 PM1 hour lunch
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.
Client ProjectManager
Compensation:$50,000 per year
Hours:Monday through Friday, 8:00 AM - 5:00 PM
The salary for this position reflects a variety of factors. Compensation will bedeterminedbased on the candidate's geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.
Make an Impact. Build a Career.
At Pace, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978,we'vecontinued developing innovative practices that drive sustainability and empower our partners withaccuratequality data at every critical moment and milestone.
That'swhy we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career.
We'reseekingcurious, motivated individuals who are passionate about protecting our environment and the communities we serve. Ifyou'relooking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace could be the perfect place for you.
Find Your Place at Pace
Join us as aClient Project Manager, whereyou'llbe responsible forend-to-end project ownership-ensuring environmentalsamplesare collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projectsrepresentingup to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.
WhatYou'llDo
Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
Build andmaintainstrong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
Conduct regular client check-ins to ensure satisfaction and proactively address needs
Monitor sample progress throughout the lab to ensureproject timelines areon track
Coordinate with laboratory departments to ensuretimelyproject execution and resolution of issues
Provide ongoing education and training to clients to maximize product and serviceutilization
Monitor client health,identifypotential churn risks, and develop retention and renewal strategies in partnership with sales and operations
Identifyupselling and cross-sell opportunities and communicate findings to sales and operations teams- should this be a part of the bullet two above?
Lead project planning and timing with lab operations, sales, and clients; ensureaccuratesetup in LIMS, correct pricing, and clear communication
Identify, track, and resolve project issues promptly
Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
Contribute to departmental efficiency through suggestions and active participation as a team member
Promote Pace's mission through professional, courteous, and cooperative interactions with customers and staff
WhatYou'llBring
Bachelor's degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
Two (2) years of customer service or client-facing experience
Strong organizational and time management skills, with the ability to manage multiple projects and priorities
Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
Proven ability to build andmaintainstrong client relationships
Problem-solving mindset with the ability toidentifyissues and drive solutions
High attention to detail with a focus on accuracy and quality
Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.
Benefits
When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $50,000