What are the responsibilities and job description for the Inside Sales Coordinator position at Pace Transportation Services?
Inside Sales Coordinator
Position Overview
The Inside Sales Coordinator supports the sales team by managing customer inquiries, processing sales documentation, maintaining accurate inventory and order records, and ensuring a seamless customer experience from inquiry to delivery. This role serves as a key liaison between customers, sales representatives, and internal departments, ensuring accuracy, timeliness, and exceptional service.
The Inside Sales Coordinator supports the sales team by managing customer inquiries, processing sales documentation, maintaining accurate inventory and order records, and ensuring a seamless customer experience from inquiry to delivery. This role serves as a key liaison between customers, sales representatives, and internal departments, ensuring accuracy, timeliness, and exceptional service.
Key Responsibilities
Customer Engagement & Sales Support
- Respond promptly to customer inquiries via phone, email, and walk-ins.
- Provide quotes, product details, and assist customers in selecting appropriate trailers or equipment.
- Prepare and process sales agreements in compliance with IRS and company requirements.
- Support outside sales representatives by tracking sales orders and ensuring documentation is complete and accurate.
- Coordinate with financial institutions to support customer financing when necessary.
Online & Marketing Support
- Maintain online trailer listings by taking photos, uploading accurate descriptions, and ensuring up-to-date availability.
- Respond to online leads and route them to the appropriate sales representative when needed.
- Assist with digital advertising updates and coordinate promotional listings.
Inventory & Order Management
- Maintain the sales stock list and update records when inventory changes.
- Track new trailer arrivals, inspect for damage, and document condition upon receipt.
- Monitor backorders and pending deliveries to ensure customer expectations are met.
- Report damages or discrepancies to vendors and follow up for resolution.
Documentation & Reporting
- Ensure all title, warranty, and registration paperwork is processed accurately and in a timely manner.
- Prepare weekly and monthly sales reports for accounting and management.
- Maintain accurate CRM and sales tracking records to support business planning and compliance.
Qualifications
- Minimum 2 years of experience in sales coordination, inside sales, or administrative support.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience with CRM or ERP software preferred.
- Strong organizational, communication, and time management skills.
- Ability to manage multiple priorities with attention to detail and accuracy.
Personal Attributes
- Customer-focused with a professional and service-oriented demeanor.
- Proactive and adaptable in a fast-paced environment.
- Collaborative and dependable team member.
- Strong problem-solving and multitasking abilities.