DME Supply Assistant

Job Summary: 
Reporting to the VP of Operations, the DME (Durable Medical Equipment) Supply Assistant supports the ordering, logistics, assembly, and distribution of durable medical equipment for the organization. This position assists with processing orders, tracking inventory, and preparing DME for participant use, including assembling items and performing basic cleaning and maintenance. The DME Supply Assistant also provides general administrative support related to DME workflows. 

The role requires an aptitude for hands-on equipment assembly, strong attention to detail, and the ability to manage multiple requests in a responsive and adaptable manner. The individual must maintain confidentiality when handling sensitive information and foster positive working relationships with internal teams, external partners, and participants. 

• Ability to learn, utilize, and train others on the DME asset management software system.
• Responsible for data entry and registering participants and DME items into asset management software.
• Responsible for labelling all DME with an asset tag prior to it being issued.
• Responsible for entering asset tag information into the EMR (PL).
• Schedules delivery, maintenance, and removal of medical equipment in participant homes and healthcare facilities as needed.
• Develops spreadsheets, enters data, and possesses knowledge of database software.
• Addresses customer service issues promptly in a professional and courteous manner.
• Provides outstanding customer service and communication with internal staff and external stakeholders including participants, caregivers, and contracted vendors.
• Demonstrates strong communications skills.
• Develops DME reports as needed.
• Monitors Vendor inventory.
• Assists with the delivery and retrieval of DME as necessary.
• Cleans DME between participant use as necessary.
• Maintains equipment in the rehab gyms at the day centers.
• Assembles DME according to manufacturer’s guidelines.
• Organizes the rehabilitation storage closets at the day centers as needed .
• Performs minor repairs of DME.
• Ensures that designated equipment is inspected according to industry standards and information is entered into the asset management software program. 
• Performs other related duties as required and assigned.
• May assist with overflow work from the Administrative Assistance, when needed.

Required Skills & Abilities: 
Ability to maintain confidentiality.
Ability to prioritize tasks.
Ability to learn software programs, Excel, and to produce graphs and data driven reports.
Dependable and punctual with ability to maintain consistent attendance.
Ability to read, write and comprehend English.
Ability to maintain sound judgement under stress and communicate effectively 

Education Requirement: 
High School Diploma or Equivalent, required
Associates Degree, preferred 

Physical Requirements: 

Must be able to tolerate prolonged periods sitting at a desk and working on a computer.
Must be able to lift 20 pounds and at times up to 55 pounds.
Physical ability to regularly stoop, bend, kneel, lift, stand, walk, stretch and reach for extended periods of time.
Must be able to navigate various departments of the organization's physical premises as well as related community care settings.
Must be able to tolerate conditions typically associated within a medical office and/or home care setting including potential exposure to bloodborne pathogens and infectious diseases.
Must be able to complete assignments in variable weather conditions and ever changing and sometime allergenic environments in participant homes, including extreme heat, humidity, dust, smoke, pet contamination, and pests. 

Experience:  
1 to 3 years of office support experience, preferred
1 year of experience working with a frail or elderly population, preferred 

Licensure & Certification Requirements: 
None

Position Requirements:
Driver's License & access to reliable transportation: community-based travel required .