What are the responsibilities and job description for the Service Scheduling Coordinator position at PAC?
Who We Are
PAC is a global leader in advanced analytical instruments for laboratories and process environments in the hydrocarbon processing industry. Our cutting-edge technology helps customers maintain regulatory compliance and boost productivity. Join a team that thrives on innovation, precision, and customer satisfaction.
Your Role
As a Service Scheduling Coordinator, you’ll be the heartbeat of our service operations—scheduling our field and in-house technicians, providing customer support, and ensuring seamless services. You’ll work in a fast-paced, high-volume environment, collaborating across departments to resolve issues and improve processes.
This is a remote position. However, the successful candidate must reside in the Greater Houston, TX area.
🔧 Key Responsibilities
- Schedule field service and depot repair technicians for installations, maintenance, and emergency calls
- Coordinate global service work for warranty and goodwill issues
- Manage customer communications, complaints, and updates on job status
- Monitor inventory and expedite parts for timely work order completion
- Generate and process service programs, work orders, and product returns
- Maintain DISA, ASAP, NCMS, and OXY website records
- Coordinate OSHA compliance and technician training
- Produce daily service scheduling reports using IFS 10 ERP system
- Collaborate with sales, service, planning, and procurement teams
- Support continuous improvement initiatives across service operations
🎓 Qualifications
- High school diploma required; associate or bachelor’s degree preferred
- Minimum 3 years’ experience in manufacturing environment within a customer service and/or scheduling role.
- Minimum one year experience with an ERP system and Microsoft Office Suite
- Strong organizational and multi-tasking skills
- Willingness to work overtime as needed
- Demonstrated ability to maintain confidentiality
Desired Skills
- Exceptional customer service and communication skills
- Detail-oriented with a focus on accuracy
- Team player with a proactive attitude
- Commitment to continuous improvement and problem-solving
Benefits
PAC offers a comprehensive total rewards package to support your career and personal well-being:
- Health and wellness benefits
- 401(k) Savings Plan
- Paid time off
- Tuition assistance
- Employee Assistance Program (EAP)
…and more!
Privacy
We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at PAC, please click on this link to view our Applicant Privacy Notice. https://www.paclp.com/about-pac/careers/view
PAC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.