What are the responsibilities and job description for the Armed Guard - Salem position at Pac-Tac Protective Solutions?
ARMED GUARD - RETAIL LOCATION - CURRENT LICENSE PREFERRED
Location: Multiple Locations in the Portland Metro (Multnomah, Washigton and Clackamas Counties), Salem, Eugene
Company: Pac-Tac Protective Solutions (PTPS) www.private.security.us
Job Type: Full-Time, Part-Time, On-Call (Denote in application which you are interested in)
DAY SHIFT/SWING SHIFT, Preference given to applicants willing to work any shift including Graveyard Shifts
Pay: $22.00 – $27.00 per hour, depending on qualifications and assignment
Employer provided uniforms and Equipment, Must be able to provide own firearm and lease to company (Approved list of firearms - Strict)
Position Summary
Provide a safe and welcoming environment for customers, associates, and visitors while protecting company assets. Serve as a visible security presence focused on customer service, conflict resolution, de-escalation, and incident prevention. Use sound judgment and professionalism to resolve situations without physical interaction.
Key Responsibilities
- Deliver exceptional customer service while maintaining a professional security appearance.
- Engage with customers and employees in a friendly, approachable manner.
- Utilize verbal de-escalation techniques to resolve conflicts and disruptive behavior.
- Assist customers with directions, store information, and general inquiries.
- Monitor store activity to identify and deter theft, fraud, safety hazards, and policy violations.
- Conduct interior and exterior patrols of the store and parking areas.
- Respond to emergencies, disturbances, and security incidents while prioritizing the safety of all parties.
- Prepare accurate incident, activity, and investigative reports.
- Coordinate with store management, law enforcement, and emergency responders when necessary.
- Enforce company policies and procedures with professionalism and respect.
- Maintain firearm proficiency, licensing, and training standards in compliance with state regulations.
- 8-9 Hour Shifts, standing/walking required
Preferred Qualifications
- Previous armed security, military, law enforcement, or retail loss prevention experience.
- Strong customer service and interpersonal communication skills.
- Proven ability to remain calm and professional during high-stress situations.
- Training in conflict resolution, crisis intervention, and de-escalation techniques.
- Strong observational and report-writing abilities.
Core Competencies
- Customer Service Excellence
- De-escalation & Conflict Resolution
- Situational Awareness
- Professional Judgment
- Problem Solving
- Communication Skills
- Team Collaboration
- Asset Protection
- Emergency Response
Salary : $22 - $27