What are the responsibilities and job description for the Operations Manager position at Pac-Dent Inc.?
About Us
Pac-Dent, Inc. is a leading dental materials manufacturer and dental supply wholesaler, dedicated to delivering high-quality products and exceptional service to dental professionals worldwide. We pride ourselves on innovation, compliance, and efficiency in serving both domestic and international markets.
Position Summary
We are seeking an experienced Operations Manager to oversee and coordinate the daily activities across multiple departments, including manufacturing, packaging/repacking, warehousing, shipping, importing, sales and marketing, customer service, and accounting. The ideal candidate will have a strong background in operations leadership, preferably in the dental or medical device industry, with demonstrated ability to optimize efficiency, ensure compliance, and drive growth.
Key Responsibilities
- Lead and manage day-to-day operations across manufacturing, logistics, warehousing, and administrative functions.
- Oversee the production of dental materials, packaging/repacking of finished products, and ensure compliance with regulatory and quality standards (ISO 13485, FDA QMSR).
- Oversee shipping and distribution of goods to domestic and international customers, ensuring cost-effective and timely delivery.
- Oversee importing activities ensuring smooth customs clearance and supplier coordination.
- Collaborate with sales and marketing to align operational strategies with business objectives.
- Work closely with accounting and finance teams to manage budgets, cost control, and operational efficiency.
- Supervise warehouse and inventory management processes, ensuring accuracy and timely fulfillment.
- Develop and implement process improvements to increase productivity and reduce operational risks.
- Provide leadership, mentorship, and performance management for cross-functional teams.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
- 7–10 years of progressive leadership experience as an Operations Manager or Plant Manager, preferably within the dental, medical device, or pharmaceutical industry.
- Strong understanding of manufacturing, supply chain, and regulatory compliance (ISO 13485, FDA QMSR).
- Proven ability to manage cross-functional teams and complex operations.
- Excellent organizational, problem-solving, and decision-making skills.
- Strong communication skills; fluency in Mandarin is a plus.
- Experience with ERP systems and operational reporting tools preferred.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $80,000 - $90,000