What are the responsibilities and job description for the Part-Time, Seasonal, PA Wilds Community Connector - Marienville Four Seasons Trail Hub position at PA Wilds Center for Entrepreneurship?
Summary
The PA Wilds Conservation Shop Team is considered the front line to a positive and memorable experience for guests. Charged as Community Connectors, their role is to enhance a visitor’s experience by providing unsurpassed, friendly customer service relative to the PA Wilds Conservation Shop, answering general questions, and encouraging the exploration of the surrounding communities in the PA Wilds region.
Essential Functions
- Engage directly with customers by telephone, electronically, or face-to-face
- Community Connectors will effectively communicate with guests visiting the trail hub, answering questions about the artisan product assortment, local trails, the community, and the PA Wilds region
- Manage inventory and prepare merchandise for purchase
- Operate an iPad, point-of-sale system, and laptop computer
- Open and close cash registers, perform tasks such as counting money, balancing cash drawers, and preparing deposits
- Maintain knowledge of current artisan products, sales and promotions, policies regarding payments and exchanges, and security practices
- Must handle and resolve customer inquiries and complaints
- Assist with PA Wilds Center programs and projects as needed
- Participate in community-building activities and events
- Assist Store Manager with developing designs using the PA Wilds logo
- The person in this position will frequently move about the retail space to help visitors, stock items, clean displays, etc.
- Must be able to remain in a non-stationary position 50% of the time
- Frequently moves stock weighing up to 40 pounds across the facility from the stocking area to the retail space
Nonessential Functions
- Provide feedback on the efficiency of the customer service process with management
- As necessary, direct requests and unresolved issues to the designated resource
- Frequently clean shelves, counters, and tables, and reset merchandise displays
- Occasionally ascends/descends a ladder to stock products and supplies
Job Specifications
- High school diploma, general education degree or equivalent OR current high school students of at least 16 years of age
- Knowledge of customer service principles and practices
- Familiarity with an iPad or other digital tablet
- Knowledge of both Windows and IOS
- The ability to work without supervision
Key Competencies
- Interpersonal, listening, and communication skills - verbal and written
- Attention to detail and accuracy
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Ability to work in a fast-paced environment
- Knowledge of the local community and the PA Wilds region
This job description is subject to change at any time.
This position is Part-Time, Hourly, Non-Exempt.
This is a seasonal position, with the majority of the hours scheduled between May and October.
Schedules include a variety of day, weekend, and holiday hours.
PA Wilds Conservation Shops are gift shops run by the PA Wilds Center for Entrepreneurship (PA Wilds Center), a 501(c)(3) nonprofit. The official registration and financial information of PA Wilds Center may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.
Our physical and online stores focus on locally made and value-added products so visitors can take home a piece of the Pennsylvania Wilds while making a difference! PA Wilds Conservation Shop purchases have a ripple effect on the local economy while also supporting our nonprofit mission to integrate conservation and economic development in a way that strengthens and inspires communities in the Pennsylvania Wilds.
PA Wilds Center is an Equal Opportunity Provider.