CRM Administrator / Project Coordinator (Oracle Service Cloud) – Contract Role | Local Candidates Only

We are seeking an experienced CRM Administrator / Project Coordinator with strong Oracle Service Cloud expertise and the ability to coordinate medium-sized projects.

This contract role involves both CRM system enhancement and cross-team project coordination.

• Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
• Assist with testing custom code, vendor releases, patches, and add-ons.
• Work with Contact Center and BA teams to identify improvements, enhancements, and system customizations.
• Collaborate with developers, DBAs, and system admins to ensure system availability and support business continuity plans.
• Manage data integrity: imports, migrations, integrations, and cleanup.
• Provide application administration, troubleshooting, change control, code migration, security, and performance support.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.

• Coordinate project timelines, deliverables, and resources across teams.
• Maintain project documentation (BRDs, test plans/results, project plans, meeting notes).
• Schedule project meetings and ensure timely communication and issue resolution.

• 2–3 years of CRM administration experience (Oracle Service Cloud preferred).
• 1–2 years of experience in project coordination or project management.
• Strong proficiency in CRM configuration, data management, reporting, surveys, and Intelligent Advisor.
• Solid knowledge of HTML, CSS, and JavaScript.
• Strong communication, analytical, and organizational skills.
• Familiarity with project management tools such as Jira, Trello, Confluence, or Asana.
• Advanced skills in Excel, Word, and PowerPoint.

• Public sector experience.