What are the responsibilities and job description for the Scheduling Coordinator position at P4 Security Solutions?
Scheduling CoordinatorRESPONSIBILITIES:Establish, maintain, and review Security Officer schedules to ensure adequate coverage and to minimize overtime.Receive and respond to call offs from Security Officers to effectively manage coverage for client sites.Meet or exceed financial and operational goals while providing quality customer service.Handle any escalated schedule, operational, and or security issues or emergency situations appropriately and report as appropriate.Assist Operations Managers in addressing Security Officer attendance and/or performance issues.QUALIFICATIONS3 years experience in a heavy volume call/dispatch/scheduling center.3 years prior customer service experience required.Contract security experience preferred.Valid PERC card and 20 Hour Security Training Certificate. KNOWLEDGE, SKILLS & ABILITIESProficiency with Microsoft Office software and scheduling software.Willingness and ability to work a flexible schedule to meet the needs of the business, including weekends and evenings.Strong organizational skills and proven ability using poise and professional judgment in complex situations in a fast-paced environment.Proven ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with changing priorities, frequent interruptions, and conflicting deadlines.Great written, verbal, and interpersonal communication skills.Strong drive and initiative, excellent work ethic, eager and fast learner, and a 'can-do attitude.
Salary : $18 - $23