Assistant Director of Security Operations

The Director of Operations leads and manages security operations to exceed financial and operational targets across client sites. This role is responsible for hiring, training, and supervising a skilled security team, ensuring exceptional service delivery, client satisfaction, and positive employee experiences. The Director oversees staffing, scheduling, compliance, and service quality, while analyzing operational and financial data to drive continuous improvement and profitability. Acting as the primary client liaison, this leader ensures contract compliance, resolves issues proactively, and maintains strong relationships with stakeholders.

Key Responsibilities:

• Recruit, train, and supervise a team of Security Professionals and operational staff.
• Manage day-to-day operations, staffing, and scheduling to meet contractual requirements.
• Monitor financial performance, including labor utilization, payroll, and billing.
• Conduct site visits and security audits to ensure compliance and effectiveness.
• Develop and maintain strong client relationships, ensuring satisfaction and retention.
• Drive operational excellence through process improvements and data analysis.
• Ensure training, post orders, and policies are effectively communicated and enforced.

Qualifications:

• Bachelor’s degree preferred
• Required experience working in downtown High-rise buildings.
• Minimum of six (6) years of experience in Security Operations.
• Valid Perc (Permanent Employee Registration Card):Preferred
• Basic 20HR Security Training Certificate: Preferred
• Proven leadership in security operations management.
• Strong understanding of security systems, laws, and investigative techniques.
• Excellent communication, customer service, and interpersonal skills.
• Experience managing budgets and financial performance.