Service Manager

Position Summary

The HVAC Service Manager is responsible for the overall success and management of the HVAC department. This role involves planning, organizing, directing, coordinating, and leading activities to achieve revenue and profitability goals while maintaining a strong customer focus, leveraging the P3 brand, and driving employee engagement in a dynamic and competitive environment.

An incentive plan is included as part of the compensation package to reward and recognize strong performance, motivating the team to consistently achieve operational and business objectives.

Key Responsibilities

Operations & Strategy

• Must have experience with P&L responsibilities.
• Full operational, sales, and support responsibility for the HVAC team.
• Help develop new programs, revenue streams, and marketing strategies to exceed goals.
• Establish and maintain a culture of accountability and exceptional customer service.
• Administer company policies, processes, and procedures consistently.
• Monitor workflow, paperwork, and task completion to ensure operational efficiency.
• Analyze data to identify trends and implement corrective actions quickly.
• Continuously optimize processes to improve service quality and efficiency.
• Partner with local management to maintain safety and sales best practices.

Leadership & Supervision

• Manage performance of HVAC team, including hiring, training, performance reviews, rewards, and discipline.
• Directly supervise field and office personnel.
• Plan, assign, and direct work, ensuring compliance with organizational policies and laws.
• Work with service managers and sales team from other departments within the business.

Health & Safety

• Lead by example to create a safe and supportive workplace.
• Conduct safety training, staff meetings, and required technical training.
• Ensure compliance with safety regulations and company procedures.
• Address and correct unsafe practices or conditions.
• Conduct accident/incident investigations per company protocols.

Qualifications

Education & Experience

• Minimum 5 years leading teams in B2C & B2B service organizations.
• Proven experience managing HVAC service operations.
• Knowledge of marketing and direct customer sales associated with HVAC systems.

Skills & Abilities

• Service Titan Experience
• Ability to work well with other department managers and teams.

• Strong interpersonal and communication skills (oral and written).
• Ability to motivate teams toward common goals.
• Ability to prioritize, multi-task, and manage time effectively.
• Proficiency with computers, report writing, and business correspondence.
• Ability to define problems, collect and analyze data, and draw conclusions.
• Mathematical skills, including calculations for percentages, area, volume, and commissions.

Certificates & Licenses

• Valid driver’s license required.
• Mechanical license or other relevant trade license preferred.

Physical Demands

• Frequent standing, walking, talking, and hearing.
• Ability to reach, climb, balance, stoop, kneel, crouch, push, pull, or crawl.
• Occasionally lift/move up to 50 pounds.
• Vision requirements: near/far vision, color distinction, peripheral vision, depth perception.

Work Environment

• Frequent job site visits, including outdoor and mechanical/equipment areas.
• Exposure to wet/humid conditions, moving machinery, fumes, chemicals, high/low temperatures, and moderate noise.
• Risk of electrical shock or work at heights.

 Work Availability & Requirements

• Flexibility for overtime and weekend work.