What are the responsibilities and job description for the Service Coordinator position at P3 Services?
POSITION SUMMARY:
The Service Coordinator supports daily service operations by coordinating scheduling, dispatch, and communication between customers, technicians, and internal teams. This role ensures efficient job flow, accurate documentation, and a high level of customer service while supporting revenue and operational performance.
KEY RESPONSIBILITIES:
- Coordinate and schedule service appointments based on technician availability, skillset, and geographic routing
- Dispatch technicians and manage real-time schedule adjustments to optimize productivity and efficiency
- Serve as a primary point of contact for customers, providing updates on job status, arrival times, and service details
- Create, update, and maintain work orders in ServiceTitan (or CRM system) with accurate job information
- Communicate job scope, materials, and special instructions to field technicians
- Monitor job progress and proactively address scheduling conflicts or delays
- Support revenue generation by ensuring jobs are properly scheduled, completed, and closed out in a timely manner
- Coordinate with parts/vendors to ensure materials are available for scheduled work
- Assist with invoicing support, job costing accuracy, and basic billing inquiries
- Maintain strong communication with Service Manager regarding operational issues, capacity, and workforce needs
- Follow up with customers post-service to confirm satisfaction and resolve any outstanding concerns
- Ensure adherence to company policies, safety standards, and service expectations
SCHEDULE: Monday–Friday, 7:30 AM – 4:30 PM
ADDITIONAL REQUIREMENTS: Participation in a rotational on-call schedule, including evenings and weekends, is required. Additional compensation is provided for on-call coverage.
QUALIFICATIONS:
- 2 years of experience in dispatch, scheduling, or service coordination (plumbing/HVAC preferred)
- Experience with ServiceTitan or similar field service management software preferred
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication and customer service skills
- Ability to problem-solve and make real-time decisions under pressure
- Proficiency in Microsoft Office and CRM systems
KEY COMPETENCIES:
- Time management and prioritization
- Attention to detail and accuracy
- Customer focus and professionalism
- Operational awareness and urgency
- Team collaboration and communication
Salary : $21 - $23