Operations Manager

Schrader Plumbing – Fort Worth, TX

Position Summary

Schrader Plumbing is seeking an experienced Operations Manager to oversee daily business operations while leading, coaching, and developing both Support and Field teams. This role is responsible for driving operational excellence, ensuring high-quality service, maintaining customer satisfaction, and achieving company performance and revenue goals.

Responsibilities

• Hire, train, coach, and develop Support and Field Team leaders
• Monitor KPIs and operational metrics to drive performance and financial results
• Oversee scheduling, dispatch, and job progress to ensure efficiency and timeliness
• Resolve customer concerns while maintaining a high standard of customer service
• Provide technical support and review jobs for quality and code compliance
• Manage budgets and understand P&L performance
• Ensure compliance with local plumbing codes and safety regulations
• Foster a positive culture aligned with company core values

Qualifications

• Minimum 10 years of plumbing experience
• At least 5 years of management experience
• Valid Journeyman Plumber or RMP license required
• Strong leadership, communication, and problem-solving skills
• Experience creating onboarding, training, and operational processes
• Strong understanding of residential and commercial plumbing systems and building codes
• Proficient with Microsoft Office Suite and ServiceTitan

Core Values

Accountability • Integrity • Confidence • Honesty • Growth • Respect

Compensation & Benefits

• $90,000–$110,000 base salary (depending on experience)
• 15% performance-based bonus
• Health insurance
• 401(k)
• Medical, dental, vision, and life insurance