What are the responsibilities and job description for the Customer Care Representative position at P3 Delivery?
Position Summary:
This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace.
Responsibilities:
- Answer customer calls and emails
- Place follow-up calls and emails to answer questions.
- Use a PC to access a secure database to input and customer information.
- Document, track, and analyze outcomes.
- Coordinate with various departments to ensure customer questions and requests are handled in a timely manner.
- Maintain quality standards and customer resolution objectives
Required Qualifications:
- US citizenship
- At least a high school diploma or GED
- Proficiency in computer skills, evidenced by passing a computer skills assessment
- Available to work 40 hours a week, including nights and weekends
- Ability to pass a background and credit check, drug screening, and education verification
- Must pass a security clearance process
- Previous call center experience is preferred
- Prior experience as a TRICARE customer representative is a plus
Salary: $14-$16 per hour
Start Date: TBD
Values We Seek:
- Diversity, Equity, and Inclusion
- Integrity
- Professionalism with Passion
- Accountability
- Commitment to Customers and the Community
- Teamwork
- Learning
- Value-centricity
Salary : $14 - $16