What are the responsibilities and job description for the Customer Service Representative position at P&S Transportation?
Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our competition. Our business is growing exponentially and we require the best to help us continue on our path of success. Join our team and be a part of the future of the industry.
We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation.
Job Description
A successful Customer Service Representative must consistently demonstrate the company’s Mission and Values. Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Customer Service Representative must be able to effectively manage multiple tasks simultaneously, and deal with a constantly changing atmosphere. Finally, they must have a strong mindset for growth, as we are continuously striving to expand business.
Essential Duties and Responsibilities include but are not limited to:
This job is a salary position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.
PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation.
Job Description
A successful Customer Service Representative must consistently demonstrate the company’s Mission and Values. Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Customer Service Representative must be able to effectively manage multiple tasks simultaneously, and deal with a constantly changing atmosphere. Finally, they must have a strong mindset for growth, as we are continuously striving to expand business.
Essential Duties and Responsibilities include but are not limited to:
- Maintaining and developing business opportunities with the company's current customer base.
- Servicing customer's freight and shipment needs on a daily basis.
- Strategically planning customer's freight to ensure on-time service while also balancing our driver's needs.
- Cultivating new business opportunities with prospective customers and freight brokers.
- Updating and maintaining various customer TMS portals.
- Enter Load off EDI
- Assist 3C Planner
- Existing or prior proven experience in a corporate customer service role (Required)
- Supply Chain or logistics experience (Preferred)
- Excellent written and oral communication skills (Highly desired)
- Proven experience and technical understanding of Microsoft Office Suite including MS Excel, MS Word, MS Teams, MS Outlook
- A positive attitude and willing to collaborate in a TEAM environment
- A strong sense of urgency
- High School Diploma/GED
- 1-3 years experience in the field
- Background in Marketing, Operations, Sales and Supply Chain Management***
This job is a salary position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.
PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.