Waterloo, IA - Service Advisor

Waterloo, IA - Service Advisor

Job Purpose:   Schedules service jobs and assigns to service technicians.   Works closely with customers to ensure total customer satisfaction.

Essential Duties:

• Fields internal and external customer inquiries to the Service Department.
• Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
• Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.  
• Opens and maintains work orders. 
• Reviews work orders for completeness and accuracy prior to customer billing.
• Reviews Pathways “What’s New” regularly.
• Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
  • • Performs other duties or functions as directed by management in line with the objectives of the dealership. 

*Safety Sensitive Position

Service Advisor Pay & Benefits:

• Competitive Pay
• Comprehensive Benefits Package (including health, dental, vision, & life)
• Company Matched 401(k) Retirement
• PTO & Holiday Pay (starts on day one)

Waterloo, IA - Service Advisor

Skills & Qualifications:

• Previous service experience
• Familiar with John Deere and competitive products
• Excellent customer service skills
• Strong verbal and written communication skills
• Demonstrable strong organizational skills
• Demonstrable problem solving and decision-making skills
• Ability to work under pressure and meet deadlines
• Ability to work in and promote a team atmosphere
• Must be able to handle stressful situations and handle multiple tasks simultaneously
• Ability to handle changing priorities
• Detail oriented
• Must be self-motivated

Physical Requirements:

• Must be able to lift and/or transfer a maximum of 100 lbs. with frequent lifting and/or carrying of various items weighing up to 50 lbs.
• Must be able to twist, turn, reach, push, pull, lift and bend.
• Must have good eye, hand and foot coordination for operating equipment.
• Must have good eye sight (20/20 or corrected to such).
• Must have good hearing - well enough for safety purposes.

*Safety Sensitive Position

Job Specific Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.