Ft. Smith, AR - Service Department Clerk Writer

Ft. Smith, AR - Service Department Clerk Writer*

Job Function
Maintain accurate and on-time reports and records relative to the service department’s operation within the dealership. Assures all charges related to work orders are posted properly. Assures all work orders are closed on a timely basis. Must conduct themselves in the presence of customers and employees in a manner that promotes a positive image of the company.
 

Essential Duties
1. Review the previous workday’s technician time every morning and make edits as needed.
2. Post outside labor, outside materials, and mileage charges to work orders.
3. Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
4. Prior to invoicing work orders, review the work order for correct customer or stock number, equipment model, serial number, meter reading, job code type, labor and quotes, parts, miscellaneous codes, outside labor and material charges, and mileage charges.
5. Invoice retail and internal work orders in a timely manner.
6. Print a Work In Progress (WIP) Report and review it every Monday for any work orders older than two weeks.
7. Review warranty work orders and job codes for required and correct warranty information.
8. Submit warranty job codes to John Deere, other short lines, or Central Billing (if applicable), within 2 business days of the warranty job code being completed by technician.
9. Review the warranty report for any John Deere outstanding claims older than one week. Review any other line outstanding warranty claims older than three weeks.
10. Handle service department filing and records. Filing of invoices should be completed on a weekly basis.
11. Update customer profiles using equipment, hours or other information from the customer work orders.
12. Review all monthly work orders (Tools, Shop Supplies, Service Accessories, and Training) prior to the last business day of the month for correct labor, parts and documentation.
13. Assist the corporate staff by providing requested information in a timely manner.
14. Complete administrative duties as needed or assigned, including answering phones, copying, scanning, filing, cleaning, and other tasks.
15. Other duties as assigned by supervisor.

*Safety Sensitive Position

Ft. Smith, AR - Service Department Clerk Writer- Pay & Benefits:

• Competitive Pay (Plus Overtime Pay)
• Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
  • Zero cost health insurance for employee only coverage
• Company Paid Life Insurance
• 401k Match
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
• Safety Gear Allowances

Ft. Smith, AR - Service Department Clerk Writer- Skills & Qualifications

• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.

Job Specific Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.