What are the responsibilities and job description for the Area Director position at P.F. Chang's?
Location Requirement: This is primarily a field-based position (75% of time) requiring the selected candidate to reside within Miami-Dade or Broward County and regularly support the greater Miami–Fort Lauderdale market.
P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. The Area Director (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.
Key Responsibilities
Operational Excellence
Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.
Apply Now
P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. The Area Director (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.
Key Responsibilities
Operational Excellence
- Lead restaurants in delivering personalized, guest-centric experiences tailored to the local market.
- Guide teams in achieving KPIs, EBITDA targets, and cost-control goals.
- Ensure compliance with brand standards, health codes, and safety protocols through regular site visits.
- Partner with Operating Partners to launch innovative sales strategies and drive revenue.
- Analyze market trends to adjust tactics and stay ahead of the curve.
- Champion upselling, marketing initiatives, and service strategies to grow top-line sales.
- Set strategic direction for the market that aligns with company goals.
- Monitor restaurant performance and identify opportunities for continuous improvement.
- Mentor Operating Partners and support their development into senior leadership roles.
- Lead recruitment and onboarding of new management trainees to ensure long-term success.
- Promote a strong, unified culture of excellence, integrity, and innovation across locations.
- Support recruiting, training, and team building across all restaurants in the market.
- Provide consistent coaching and feedback to elevate team performance.
- Assist with conflict resolution and employee relations to maintain a positive work environment.
- Requires extensive experience in multi-restaurant leadership in a full-service restaurant company in a polished/upscale casual dining restaurant company.
- Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
- Proven track record in driving sales growth and achieving KPIs.
- Strong financial acumen and proficiency in POS and corporate software systems.
- Excellent interpersonal communication, critical thinking, and emotional intelligence.
- Prior experience in opening restaurants is strongly preferred.
- Work is performed primarily in a restaurant environment, occasionally in an office and remote (home)
- Ability to perform the essential functions of the role, including prolonged standing, walking, and other physical tasks, with or without reasonable accommodation.
- Must be able to travel extensively - up to 75% of the time
- Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
- Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
- Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
- Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
- Professional Development: Tuition reimbursement for job related programs.
- Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
- Exclusive Discounts: Access exclusive employee discounts.
- Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.
Apply Now
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