What are the responsibilities and job description for the Customer Service Representative position at P.E.A.C.H. Teams?
Pay: $19.00 - $25.00 per hour DOE
Overview
Join our dynamic team as a Customer Service Representative in our fast-paced call
center environment! This energetic role is perfect for individuals who thrive on
helping others, possess excellent communication skills, and enjoy engaging with
diverse clients. As a vital link between A-One Refrigeration and its customers, you
will deliver exceptional support, resolve inquiries efficiently, and contribute to
building lasting client relationships. Whether bilingual or multilingual, your
language skills will enhance our ability to serve a broad customer base. This paid
position offers an exciting opportunity to develop your sales and customer support
expertise while making a meaningful impact every day.
Responsibilities
Handle inbound and outbound calls with professionalism, demonstrating
excellent phone etiquette and communication skills
Provide outstanding customer support by addressing inquiries, resolving
issues, and offering tailored solutions
Conduct data entry accurately into our systems, maintaining detailed
records of all customer interactions
Support sales initiatives by identifying opportunities to promote additional
products or services that meet client needs
Collaborate with CSR Department manager and CSR team members to
improve call center processes and enhance overall customer experience
Requirements
Experience
Previous call center experience or customer support roles preferred but not
required; training provided for motivated candidates
Bilingual or multilingual abilities are highly valued to serve our diverse
clientele effectively.
Familiarity with Microsoft Office applications and basic computer skills for
data entry and documentation
Demonstrated ability to handle high call volumes efficiently while
maintaining quality service
Experience in sales or upselling techniques is advantageous but not
mandatory
Ability to analyze customer needs quickly and provide appropriate solutions
with confidence
Starting pay reflects entry-level skills, with higher compensation available for
candidates with advanced experience. Applicants must have at least 3 years of
office experience and be proficient in Microsoft Word, Excel, Google Sheets, and
Outlook. HVAC experience is preferred. Bilingual candidates are preferred.
All qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, disability, protected veteran
status, pregnancy, sexual orientation, gender identity or expression, or any other
reason prohibited by applicable law.
Pay: $19.00 - $25.00 per hour
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Salary : $19 - $25