What are the responsibilities and job description for the Office Manager & Customer Experience Lead position at P&Bhusri?
About P&Bhusri:
P&Bhusri is redefining functional art in the decorative plumbing and hardware world. Recently recognized as the most innovative kitchen and bath brand in the largest trade show in the US, we create products that blend luxury design with practical functionality. Our fast-growing company thrives on creativity, innovation, and delivering exceptional experiences to our customers and partners.
Role Overview:
We are looking for an Office Manager & Customer Experience Lead to be a key part of our team. This fast-paced, high-impact role supports our sales team, executive leadership, and customers. The ideal candidate is highly organized, proactive, and eager to learn across multiple areas of our business. This position offers significant long-term growth opportunities in a dynamic, comfortable, and innovative environment.
Key Responsibilities:
- Respond to client inquiries via email professionally and promptly.
- Coordinate and send product samples and marketing materials to regional sales representatives and customers.
- Coordinate with the warehouse and logistics team to track factory orders and shipped items.
- Assist with order processing and ensure accurate documentation.
- Generate sales and operational reports for executive review.
- Handle incoming customer service calls and provide the highest level of support.
- Maintain organized records of inquiries, orders, and client communications.
- Collaborate with sales and marketing teams to ensure consistent messaging and seamless customer experience.
Qualifications:
- Bachelor’s degree or equivalent experience sales, customer service or a related field preferred.
- 1–3 years of experience in office management, customer service or operations (luxury/home décor/appliance/bathroom or kitchen product experience a plus).
- Strong written and verbal communication skills.
- Highly organized with exceptional attention to detail.
- Proactive, self-motivated, and able to work independently in a fast-paced environment.
- Experience using the Microsoft product suite, including Outlook, Excel, Word, and Teams.
- Experience using CRM systems as a primary tool.
- Passion and interest in design and home décor are a plus.
What We Offer:
- Competitive compensation commensurate with relevant experience.
- Exposure to a rapidly growing, award-winning luxury brand.
- Opportunities to learn across sales, operations, and customer experience.
- A dynamic, collaborative, and supportive team environment.
- A chance to play a critical role in shaping customer experience and supporting substantial business growth.