General Manager – Regional Branch

The General Manager – Regional Branch at P.B. Hoidale Co., Inc. is responsible for overseeing all operations, sales, service, and administrative functions of a regional branch. This role ensures the branch delivers high-quality products and services, meets financial targets, and operates efficiently while maintaining the company’s commitment to safety, customer satisfaction, and operational excellence.

The General Manager leads a cross-functional team—including service technicians, project personnel, sales staff, warehouse/parts personnel, and administrative employees—and serves as the primary representative of P.B. Hoidale Co., Inc. in the region.

Key Responsibilities

Leadership & Branch Management

• Provide overall leadership, direction, and oversight for all branch operations.
• Manage day-to-day activities across service, construction, sales, warehouse, and administrative departments.
• Ensure consistent implementation of company policies, procedures, and standards.
• Promote a positive, accountable, and safety-focused culture.
  
  

Operational Performance

• Oversee project execution, service delivery, scheduling, equipment management, and operational workflows.
• Ensure projects and service jobs are completed on time, within budget, and to quality standards.
• Drive operational efficiencies, cost control measures, and process improvements.
• Support field supervisors and project managers in addressing operational challenges.
  
  

Sales & Customer Relationship Management

• Support and grow branch sales by identifying new business opportunities and strengthening customer relationships.
• Partner with sales teams to develop regional strategies, pricing, bids, and customer presentations.
• Meet regularly with key customers to ensure excellent service and resolve issues quickly.
• Represent the company at industry events, trade shows, and community engagements.
  
  

Financial Management

• Develop and manage the branch budget, including revenue goals, operating expenses, labor costs, and capital needs.
• Monitor financial performance, review job costing, and ensure profitable operations.
• Provide accurate forecasting and regular financial updates to corporate leadership.
• Support inventory management, purchasing, and cost-control initiatives.
  
  

Team Leadership & Development

• Recruit, hire, and develop high-performing staff to support branch operations.
• Conduct performance reviews, set expectations, and implement training and development plans.
• Foster teamwork, communication, and a positive work environment.
• Address personnel issues promptly and fairly.
  
  

Safety, Compliance & Quality Assurance

• Ensure branch operations comply with company safety programs and all regulatory requirements.
• Conduct safety meetings, jobsite visits, and audits to reinforce safe work practices.
• Maintain quality standards across installations, service work, and customer interactions.
• Lead corrective actions for safety concerns, quality issues, or customer complaints.
  
  

Cross-Functional Collaboration

• Work closely with corporate departments—including finance, HR, safety, engineering, and supply chain—to support branch operations.
• Communicate branch needs, challenges, and opportunities to executive leadership.
• Support companywide initiatives, programs, and strategic goals.
  
  

Qualifications

• Bachelor’s degree in Business, Operations Management, Construction Management, or related field preferred; equivalent experience considered.
• 7–10 years of leadership experience in operations, service, construction, or industrial markets.
• Strong understanding of project management, service operations, and field-based workflows.
• Experience in fuel systems, petroleum equipment, industrial services, or related industries strongly preferred.
• Proven financial acumen including budgeting, forecasting, and P&L responsibility.
• Excellent leadership, communication, and customer-service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving abilities and a hands-on leadership style.
  
  

Personal Attributes

• Results-driven, organized, and accountable.
• Strong leadership presence with the ability to motivate and inspire teams.
• Customer-focused with a commitment to relationship building.
• Strategic thinker with operational execution skills.
• Adaptable, proactive, and solution-oriented.
  
  

Skills: management,leadership,customer