What are the responsibilities and job description for the Participant Support Specialist - Bilingual, Spanish position at P & A Administrative Services, Inc?
Description
Are you ready to make a real difference? As a Participant Support Specialist at P&A, you’ll often be the first point of contact for our customers and participants—playing a crucial role in shaping their experience with our organization. If you’re passionate about helping people, solving problems, and growing your career in a fast-paced environment, this could be the perfect opportunity for you!
What You’ll Do:
- Answer incoming calls and chats, accurately interpreting questions and providing effective solutions.
- Guide participants on plan terms, content, and eligibility while staying compliant with all regulations.
- Ensure privacy and data protection, maintaining HIPAA compliance for every interaction.
- Follow up with participants or administrators via phone or email to resolve outstanding issues.
- Log all calls and chats in Flex Connect, keeping detailed, professional documentation.
- Always bring your A-game to phone and chat interactions with clear communication, excellent spelling, and grammar.
Training & Schedule:
- Training Hours: 8:30 AM – 5:00 PM EST (~6 weeks)
- Competitive pay with opportunities for salary increases when taking on bilingual call duties
Requirements
- High School Diploma or equivalent
- Customer service or call center experience is a plus
- Strong proactive problem-solving and troubleshooting skills
- Ability to manage multiple priorities in a fast-paced environment
- Self-starter with strong attention to detail and the ability to work independently
P&A is proud to be an Equal Opportunity Employer.
Salary : $16 - $22