What are the responsibilities and job description for the Customer Retention Specialist position at Ozi Florida?
Job Overview
We are seeking a dedicated and proactive Retention Specialist to join our team. In this role, you will be responsible for engaging with customers to ensure their satisfaction and loyalty. You will utilize your communication skills to address concerns, provide solutions, and promote our products and services effectively. The ideal candidate will have a background in sales or customer support.
Responsibilities
- Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
- Collaborate with the sales team to provide insights on customer needs and preferences.
- Maintain accurate records of customer interactions in our computerized system.
- Provide multilingual support when necessary to cater to a diverse customer base.
- Develop strategies to retain customers and reduce churn rates through effective communication and relationship-building techniques.
Experience
- Proven experience in a sales or customer service environment is preferred.
- Strong phone etiquette and communication skills are essential for success in this role.
- Ability to analyze data and customer feedback to drive retention strategies.
- Multilingual abilities are highly desirable, enabling effective communication with a broader audience.
- A background in customer support is beneficial, as it will enhance your ability to resolve issues efficiently.
Schedule: Full-Time Monday- Friday 8am-5pm
This is an In-Person Position
Lucrative Compensation Bonuses Packages Available
Professional Development and Growth Opportunities available for the right candidate
Join us as we strive to enhance customer loyalty and satisfaction through dedicated service and innovative solutions!
Job Type: Full-time
Pay: $41,200.00 - $59,200.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Morning shift
Ability to Commute:
- Clearwater, FL 33764 (Preferred)
Ability to Relocate:
- Clearwater, FL 33764: Relocate before starting work (Preferred)
Work Location: In person
Salary : $41,200 - $59,200