What are the responsibilities and job description for the Customer Service Representative position at Ozark Physical Medicine Center for Operations?
We are seeking someone that is dedicated, dependable and has proficient knowledge in durable medical equipment. Customer service representative will need to have strong organization and communication skills.
Responsibilities:
- Update and verify patient information
- Demonstrate timeliness, helpfulness, courtesy and patience when dealing with customers.
- Receive and process referrals in a timely manner.
- Market our equipment in a positive and professional manner at all times.
- Receive and process cash and credit card payments for services rendered.
- Review patient accounts and assist in collecting overdue payments.
- Obtaining authorizations and pre-certs and enter those in the department software.
- Requalify patients when insurance plans change.
- Contact physicians and patients for any information needed to qualify for equipment.
- Paperwork scanning for insurance approvals.
- Complete, review, and correct delivery tickets when needed.
- Confirm work orders, supplies and pick ups.
- Assist with patients inquiries and concerns.
Required skills:
- Understanding of billing requirements for DME billing.
- Experience with navigating electronic medical records.
- Ability to remain calm while working under pressure in a busy environment.
- Ability to work within timeframe of standard policies and procedures.
- Ability to maintain confidentiality related to our patients.
- Excellent ability to multi-task and prioritize in a busy, fast-growth environment.
- Proficiency in MS Word and Excel is essential.
- Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work closely with our team.
- Excellent communication and interpersonal skills