Bike Rental Associate at Oz Trails Bike Park

About The Role:

OZ Trails Bike Park is bringing lift-served gravity riding to Northwest Arkansas. Located in Bella Vista, the park features purpose-built downhill trails, a high-speed lift, and riders traveling from across the country.

We're looking for full-time and part-time Oz Trails Bike Shop Rental associates! The Bike Shop Rental Associate is often the first touchpoint for a rider’s day at the park. This role is all about setting people up for a great experience - getting them on the right bike, making sure everything is dialed, and sending them out confident and ready to ride.

You’ll work at the intersection of service, product, and experience - helping riders feel welcome, supported, and stoked from the moment they walk in.

This is an hourly, non-exempt position and will require weekday and weekend availability.

Benefits and Perks for Full-Time Team Members

• Employee Health, Dental, and Vision Insurance
• Company paid Life Insurance, Short-Term and Long-Term Disability
• 401(k) Plan & Company Match
• PTO
• Parental & Bereavement Leave
• Free monthly bike park pass and discounted retail and shift meals

Key Responsibilities

Set Riders Up for Success

• Fit guests to the right rental bikes based on skill level, terrain, and goals
• Ensure all bikes are clean, safe, and trail-ready
• Walk riders through basic bike operation and park expectations
• Answer questions about trails, gear, and riding in the park

Deliver Great Guest Experiences

• Greet every guest with energy and professionalism
• Create a smooth, efficient rental process from check-in to return
• Help riders feel comfortable, especially those new to the sport or park
• Represent Oz Trails with authenticity and a service-first mindset

Keep Operations Running Smoothly

• Manage rental inventory, check bikes in/out, and track usage
• Maintain organization of the shop and rental fleet
• Communicate clearly with mechanics and leadership on bike status and needs
• Support retail or front-of-house operations when needed

Support Bike Maintenance

• Perform basic safety checks and minor adjustments (tires, brakes, cockpit)
• Identify and flag maintenance issues for the mechanic team
• Help keep the fleet in top condition for daily use

Qualifications:

• A passion for bikes and the outdoor experience
• Strong customer service and communication skills
• Attention to detail and a safety-first mindset
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work weekends, holidays, and peak seasons

Bonus if you have:

• Previous experience in a bike shop, rental operation, or outdoor industry
• Basic bike mechanic skills
• Familiarity with mountain biking and bike park environments

Work Environment:

This role involves standing, reaching, seeing, grasping, bending and speaking for extended periods of time in an open-concept environment with varying noise levels.

OTBP OpCo, LLC is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.