Bike Patrol at OZ Trails Bike Park

About The Role:

OZ Trails Bike Park is bringing lift-served gravity riding to Northwest Arkansas. Located in Bella Vista, the park features purpose-built downhill trails, a high-speed lift, and riders traveling from across the country.

We're looking for full-time OZ Trails Bike Park Patrol! Bike Patrol serves as a front-line safety ambassador, patrolling designated trails and recreational areas by bicycle to ensure the well-being of all guests. This position combines emergency response, preventive safety, and guest education to maintain a safe, welcoming environment. Patrol must be self-motivated and capable of making sound decisions in dynamic, outdoor conditions.

This is an hourly, non-exempt position and will require weekday and weekend availability.

Benefits and Perks for Full-Time Team Members

• Employee Health, Dental, and Vision Insurance
• Company paid Life Insurance, Short-Term and Long-Term Disability
• 401(k) Plan & Company Match
• PTO
• Parental & Bereavement Leave
• Free monthly bike park pass and discounted retail and shift meals

Key Responsibilities

Trail Monitoring & Guest Education

• Conduct regular trail monitoring and safety sweeps across assigned patrol zones.
• Proactively engage guests to provide safety education, trail rules, and wayfinding assistance.
• Identify and assess potential hazards, including trail damage, wildlife, and environmental conditions.

Emergency Response & Medical Aid

• Respond promptly to injuries, medical emergencies, and distress calls within the patrol area.
• Administer first aid and support within the scope of training and certification.
• Coordinate with Emergency Medical Services and facilitate safe patient handoffs.
• Operate and maintain first aid equipment, including AEDs, oxygen, and trauma kits.

Incident Documentation & Communication

• Document all incidents, accidents, and hazards accurately using established reporting systems.
• Communicate trail closures, alerts, and safety notices to guests and supervisory staff.
• Maintain clear radio communication with dispatch and other patrol members at all times.
• Submit timely end-of-shift reports summarizing patrol activities and observations.

Event Safety Staffing

• Provide medical and safety coverage at scheduled events, races, and organized trail activities.
• Coordinate with event organizers to establish safety plans, staging areas, and evacuation routes.
• Monitor crowd safety and enforce event-specific rules and protocols.

Qualifications:

• Must be a certified EMT or Paramedic with intermediate to advanced riding abilities.
• Minimum 1 year of experience in emergency services or a related field.
• Valid driver's license with an acceptable driving record.
• A passion for bikes and the outdoor experience
• Strong customer service and communication skills
• Attention to detail and a safety-first mindset
• Willingness to work weekends, holidays, and peak seasons

Physical Requirements & Work Environment:

• Bike riding 4 - 8 hrs/day on varied terrain
• Lift and carry up to 50 lbs.
• Prolonged standing, kneeling, and bending
• Outdoor, year-round in all weather conditions
• Weekends, holidays, and evenings required
• Exposure to dust, allergens, and wildlife

OTBP OpCo, LLC is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.