Manager, Price Book

OXXO USA is redefining the convenience store experience across the United States through customer-focused service, operational excellence, and continued growth. As part of FEMSA’s global retail platform, we are investing in the people, systems, and processes that help our stores operate efficiently and consistently.

We are looking for a Manager, Pricebook, to lead the team responsible for maintaining accurate and timely product, pricing, and promotional information across our growing store network. This role is an important partner for Merchandising, Marketing, Operations, Finance, Information Technology, and other business functions.

Job Summary

The Manager, Pricebook leads the daily operations of the Pricebook function and oversees the team responsible for maintaining accurate item, pricing, promotional, and vendor information within the company’s back-office systems.

This role ensures price changes; new item setups, product updates, promotional activity, and item discontinuations are completed accurately and communicated before implementation at the store level. The Manager establishes clear priorities, monitors workload and quality, resolves escalated issues, and develops consistent processes that support operational execution across the organization.

The Manager, Pricebook partners closely with Merchandising, Category Management, Marketing, Operations, Finance, Information Technology, vendors, and other stakeholders to maintain data integrity and improve the flow of information between business teams and stores. Success in this position requires strong people's leadership, attention to detail, technical proficiency, sound judgment, and the ability to balance multiple priorities in a fast-paced and growing organization.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop the Pricebook team while promoting collaboration, accountability, accuracy, and continuous improvement.
• Establish clear expectations, priorities, and performance standards for team members.
• Manage and prioritize the team’s daily workload based on business needs, deadlines, and operational impact.
• Monitor individual and team performance and provide timely feedback, coaching, and development support.
• Build team capability through cross-training, process documentation, knowledge sharing, and ongoing development.
• Foster a service-oriented environment focused on supporting stores and business partners.
  
  

Pricebook Management

• The Manager, Pricebook is accountable for the accuracy, control, processing, and implementation of approved items cost, retail, vendor, and promotional information.
• Ensure price changes and Pricebook entries are reviewed, completed, and validated before implementation at the store level.
• Coordinate new item setups, item changes, product discontinuations, retail pricing updates, cost changes, promotional activity, and other Pricebook maintenance.
• Maintain accurate master data, including item status, pack, size, department, category, vendor, cost, and retail attributes.
• Establish quality control practices to identify and correct pricing and promotional discrepancies.
• Monitor Pricebook activity to ensure information remains current, consistent, and aligned across applicable systems.
• Manage invoice exceptions and process promptly.
• Manage item cost, margin, and pricing controls, including target margins, cost exceptions, ideal costs, retail rules, custom rounding, and pricing accuracy across retail zones.
• Maintain vendor, rebate, and inventory configurations, including vendor setup, contract rebates, inventory group authorization, and site assignments.
• Administer item, site, and system configurations, including menu/recipe setup, new site creation, traits, and import profiles for efficient mass item maintenance.
• Execute key pricing and financial processes, including electronic wholesaler changes and timely month-end close activities by the second business day
  
  

Cross-Functional Partnership

• Partner with Merchandising, Category Management, Marketing, Operations, Finance, Information Technology, and other teams to support product and pricing initiatives.
• Coordinate the addition, modification, and removal of items in accordance with established Pricebook policies and procedures.
• Communicate upcoming price and promotional changes to appropriate stakeholders and help ensure readiness for store-level implementation.
• Partner with business leaders to clarify requirements, resolve discrepancies, and manage competing priorities.
• Build trusted relationships with internal stakeholders, external vendors, and service providers.
• Manage Pricebook-related vendors and projects, including requirements, scope, priorities, testing, issue resolution, status communication, implementation readiness, and post-implementation validation.
  
  

Store & End-User Support

• Serve as an escalation point for complex Pricebook, pricing, product, and promotional issues.
• Provide timely and effective support to stores and other end users regarding Pricebook-related questions.
• Troubleshoot system or data issues and coordinate with the appropriate internal or external partners to reach resolution.
• Document, track, monitor, and communicate issue status through final resolution.
• Identify patterns in store questions or system issues and recommend preventative or long-term solutions.
  
  

Process Improvement & Controls

• Develop, maintain, and reinforce Pricebook policies, procedures, workflows, and documentation standards.
• Identify opportunities to improve accuracy, efficiency, consistency, and service delivery.
• Establish appropriate reviews and controls to reduce pricing errors and protect the integrity of items and promotional data.
• Monitor key performance measures such as accuracy, processing time, issue volume, resolution time, and completion of scheduled changes.
• Support PDI Enterprise system administration and related configuration, testing, implementations, integrations, acquisitions, and other business initiatives affecting Pricebook operations.
• Evaluate current processes and recommend scalable solutions that support organizational growth.
  
  

Required

EDUCATION AND EXPERIENCE

• Bachelor's degree in business, Merchandising, Information Systems, Finance, Retail Management, or related field.
• Five or more years of experience in Pricebook management, merchandising operations, inventory methods, retail systems, data management, category support, or related field.
• Previous experience leading, supervising, and providing day-to-day directions to employees.
• Experience managing detailed, high-volume data with a strong focus on accuracy and deadlines.
• Experience partnering with multiple departments to coordinate operational or system-related changes.
• Advanced Microsoft Excel proficiency, including lookups, logical formulas, data validation, filtering, reconciliation, error identification, structured file preparation, and analysis of large item-level datasets.
• Technical skills including FTP, editing batch files, and automating tasks.
• An equivalent combination of education and relevant experience may be considered in place of the stated college degree requirement.
  
  

Preferred

• Experience supporting convenience stores, retail, grocery, fuel, hospitality, or multi-unit retail industry.
• Hands-on experience with PDI Enterprise or a comparable retail back office or Pricebook system.
• Experience supporting pricing, promotions, item maintenance, or merchandising execution across multiple store locations.
• Experience developing process documentation, controls, reporting, and performance measures.
• Experience supporting system implementations, integrations, acquisitions, or large-scale data changes.
  
  

Knowledge, Skills, & Abilities

• Strong understanding of Pricebook maintenance, retail pricing, promotional setup, item management, and data integrity.
• Demonstrated ability to lead, coach, and develop employees while maintaining accountability for results.
• Strong analytical and problem-solving skills with the ability to identify root causes and develop practical solutions.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage high-volume work, competing priorities, and time-sensitive changes.
• Strong organizational, documentation, and time-management skills.
• Ability to interpret data, recognize discrepancies, and validate information across multiple sources.
• Effective written and verbal communication skills.
• Ability to explain technical or system-related information clearly to nontechnical stakeholders.
• Strong relationship management and cross-functional collaboration skills.
• Ability to exercise sound judgment and make timely decisions when addressing pricing or operational issues.
• Advanced proficiency with Microsoft Excel and proficiency with other Microsoft Office applications.
• Working knowledge of retail back-office systems, preferably PDI Enterprise.
• Ability to adapt to changing business needs, systems, priorities, and organizational growth.
  
  

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.