Operations Manager / Lead Service Technician (Small Business Hands-On Role)

Territory requirement. Must live between Boca Raton and Port St. Lucie.

Our technicians service customers throughout Boca Raton, Delray Beach, Boynton Beach, Palm Beach Gardens, Jupiter, Stuart, and Port St. Lucie, so living within this region is required.
Candidates who live outside this area will not be considered due to travel and scheduling requirements.

Oxi Fresh Carpet Cleaning, one of the fastest-growing carpet, upholstery, and tile cleaning companies in the U.S., is seeking a hands-on Operations Manager / Lead Service Technician to help lead and grow our small but expanding service business.

This is not a corporate desk position. It is a working leadership role in a small business environment where the right candidate will help manage operations while also performing technician work in the field when needed.

Because we are a small team, the ideal candidate must be comfortable wearing multiple hats — managing operations, supporting technicians, and stepping into the field to perform cleaning services when necessary.

This role is ideal for someone who has successfully run a small business, been an owner-operator, or managed a service operation, and who approaches the role with an owner’s mindset. The right candidate takes responsibility, solves problems independently, and leads by example.

For the right person with strong leadership ability and sales drive, this position offers significant earning potential and long-term growth opportunities.

If you are reliable, motivated, physically capable, and excited about helping grow a small business, we would like to hear from you.

Who This Job Is For

We are looking for individuals who are:

• Honest and trustworthy (you will be entering customers’ homes)
• Very punctual and dependable
• Outgoing and comfortable speaking with customers
• Resilient under pressure and able to work independently
• Physically capable of performing cleaning work
• Stable in their work history (we are seeking long-term employees, not job hoppers)
• Comfortable taking ownership of responsibilities and running operations independently

Key ResponsibilitiesField Service / Technician Work

• Drive company van to customer homes and businesses
• Perform carpet, upholstery, rug, and tile & grout cleaning
• Provide excellent customer service and build rapport with customers
• Educate customers about services and recommend additional cleaning services
• Collect payment and maintain job records
• Maintain equipment, supplies, and company vehicle
• Earn 5-star customer reviews

Operations & Leadership

• Assist with daily scheduling and routing of technicians
• Support hiring, training, and managing technicians
• Manage inventory of cleaning products and equipment
• Oversee vehicle and equipment maintenance
• Monitor service quality and operational efficiency
• Help grow the business through commercial sales opportunities and customer relationships

This is a working manager role, meaning the Operations Manager must be comfortable performing technician duties when needed while also overseeing operations and team performance.

Requirements (Must Have)

• Must live within our territory between Boca Raton and Port St. Lucie (required)
• Clean driving record (required to drive company van)
• Clean criminal background
• Stable employment history with proven reliability
• Excellent communication and customer service skills
• Ability to lift 45 lbs and perform physical cleaning work
• Valid driver’s license
• Smartphone with internet access
• Willingness to work 5 days per week including Saturdays
• Must be flexible to work early mornings or evenings when needed for commercial or residential jobs

Ideal Background

Owner-operators, small business owners, or individuals who have successfully run their own service business are strongly encouraged to apply.

Experience in industries such as:

• Home service businesses
• Cleaning or restoration services
• Pressure washing
• Construction or trades
• Landscaping or other field service businesses
• Mobile service businesses

Compensation

We offer one of the most competitive compensation structures in the industry, including:

• Paid training
• Guaranteed base compensation to start
• Revenue sharing on services performed
• Tips and performance bonuses
• Unlimited earning potential based on performance

This role offers significant income potential for the right candidate who is motivated to grow with the business.

Additional Information

• Company vehicle provided (business use)
• Equipment and supplies provided
• Company uniform shirt provided

All candidates must successfully complete:

• Motor vehicle record check
• Criminal background check
• Employment history verification

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Application Question(s):

• Are you outgoing, assertive, willing and able to get 5Star Google reviews for great service, sell products and services?
• Are you willing to drive our entire territory to service our customers (From the Port St Lucie area all the way down to Boca Raton area)?
• This role requires punctuality, reliability, and professionalism. Candidates who cannot consistently arrive on time or maintain a professional appearance should not apply. Is this you?
• Must have clean background and motor vehicle checks. Do you agree to a background and motor vehicle check?
• Are you available to work flexible hours if needed 5 days a week (Monday to Saturday) from 7am to 7pm or as needed (hours generally are 8am to 5:30pm)? And after 7pm or before 7am as sometimes necessitated for commercial and residential jobs?
• Do you have several years of experience running or managing daily operations in a small business or service company?
• How many years of experience do you have managing employees and overseeing daily operations?
• Do you currently live in Boca Raton up to Port St Lucie areas? (Individuals that do not live in Jupiter or north to Port St Lucie will not be considered for this role due to territory requirements).
• In the past 5 years, have you held at least one position for 2 or more consecutive years?

Work Location: In person

Salary : $50,000 - $80,000