Front Desk Supervisor - Suites

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.What We Offer:Competitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let’s create memorable guest experiences together!POSITION SUMMARY: The Front Desk Supervisor is responsible for assisting the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Guest Relations (50%):Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences.Register guests, verify registration details, and manage key control.Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business.Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered.Remain available to guests at all times at the front desk and coordinate frequently with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction Perform all tasks in compliance with federal, state, local, requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.Administration (20%):Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations systemAssist in Implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team membersLeadership & Supervision (20%):Serve as a role model for front desk agents and other employeesAlways provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectationsAssist in the supervision and evaluation of the Front Desk Agents, providing training & guidance, and resolving problems through open communicationReview time and attendance records, assist in scheduling, monitor compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely mannerObtain sales leads for the sales department and support other hotel functionsProactively present solutions to the management team for resolving problems and conflicts Attends daily and weekly staff meetings in the Mangers absenceOther (10%): Works with front desk staff to ensure that the hotel meets cleanliness and sanitation standardsAdhere to attendance policies and maintain regular availability for scheduled shiftsMaintain integrity, confidentiality, and sensitivity when working with both internal and external clients and guestsMay participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. CORE SKILLS AND VALUES:Company Character – Supports company vision and valuesCustomer Service – Understands and meets the needs of customersDecision Making – Capably makes decisions on business acumen and intuitionDetail Orientation – Is accurate with details and numbersProfessional Appearance - Presents a professional and polished lookTeam Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitiveTime Management – Produces excellent results despite time restraints PREFFERED EDUCATION & EXPERIENCEHigh School Diploma or GED preferred1 years of supervisory experience preferredHospitality / hotel work experience preferredJOB REQUIREMENTSFood handler’s license and liquor server permits as required by state law (or ability to obtain)Proof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysReliable and consistent attendancePHYSICAL REQUIREMENTSMust be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objectsMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside in a variety of weather conditions Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.

Salary : $17 - $19