What are the responsibilities and job description for the Healthcare Technology Account Manager position at Oxford Solutions?
Oxford Solutions is working with a growing healthcare technology client seeking a Regional Healthcare Account Manager to support and expand customer relationships across the Appalachia region. This direct hire role is hybrid, with candidates required to live in West Virginia and be comfortable commuting to Morgantown or Charleston as needed.
This role is ideal for someone with healthcare account management or sales experience who understands how to work with health systems, hospitals, physician groups, and clinical stakeholders. The Regional Account Manager will serve as a trusted partner to existing customers, support platform adoption, and identify opportunities for account growth within the region.
Responsibilities
- Manage and grow relationships with assigned healthcare accounts across the Appalachia region
- Serve as the primary point of contact for health systems, hospitals, physician groups, and healthcare provider customers
- Build trusted customer relationships by understanding operational needs, workflows, and business goals
- Develop and execute strategic account plans focused on adoption, retention, expansion, and revenue growth
- Partner with customers to ensure successful use of healthcare technology solutions that support remote patient management programs
- Identify opportunities to expand services within existing accounts
- Collaborate with internal teams to address customer needs, resolve issues, and improve the customer experience
- Maintain accurate account activity, pipeline updates, and customer information in CRM systems
Qualifications
- Bachelor’s degree in Business, Healthcare Administration, or a related field preferred
- 3 to 7 years of experience in healthcare account management, regional account management, sales, or customer success
- Experience working directly with health systems, hospitals, physician groups, clinics, or healthcare providers
- Strong understanding of healthcare operations, provider workflows, and healthcare decision-making processes
- Consultative sales or account management approach with the ability to identify customer needs and growth opportunities
- Experience developing account plans, managing territories, and growing customer relationships
- CRM experience using Salesforce, HubSpot, or a similar platform
- Ability to travel in Appalachia region (20-40%)
Preferred Experience
- Healthcare technology, digital health, telehealth, or remote patient monitoring experience
- Knowledge of healthcare reimbursement models, value-based care, or chronic care management programs
- Understanding of HIPAA, healthcare data security, and compliance considerations
Regional Account Manager - Healthcare Technology - 26-00501