Assistant Branch Manager

Oxford Federal Credit Union is excited to announce a new branch coming soon to Farmington, Maine, and we are looking for a highly motivated, outgoing and personable Assistant Branch Manager to help lead the successful launch of this location. In this role, you will help establish a strong operational foundation, deliver exceptional member service, and contribute to building a collaborative and welcoming branch culture from day one.

This is an exciting opportunity to work for a financially strong, community oriented, member owned financial cooperative providing financial services to members in Androscoggin, Cumberland, Franklin, Kennebec, Knox, Lincoln, Oxford, Sagadahoc, Somerset and York county, Maine.

The Assistant Branch Manager serves members by identifying financial needs and recommending appropriate Credit Union solutions. This role is responsible for opening new accounts, processing a variety of financial transactions including consumer loan closings, resolving member concerns, and providing information about products and services. In addition, the Assistant Branch Manager will be responsible for cash management of the branch as well as overseeing the vault, ATM and CDM.

The ideal candidate has an upbeat, positive attitude and a strong commitment to delivering exceptional member service. If this sounds like a good fit, we'd love to hear from you!

Duties and Responsibilities:

Welcome new members and assist with account opening; identify and cross-sell products and services that align with member needs.

Assist existing members with products and services that support their financial goals; provide account information, resolve concerns, and foster strong relationships to support membership growth.

Analyze and resolve member issues within the scope of authority; support team members in issue resolution and escalate with recommendations when needed.

Assume leadership responsibility in the absence of the Branch Manager, ensuring staff accountability and adherence to all policies and procedures.

Support the Branch Manager in establishing and achieving sales and service goals; promote teamwork and assist with staff training and cross-training.

Perform loan closings for all consumer loan types with accuracy and confidence.

Balance daily operations, including cash drawers, vault, CDMs, coin counter, and ATMs.

Manage branch cash levels to meet member demand and ensure operational efficiency.

Maintain and monitor essential equipment (e.g., vault systems, cash dispensers, coin counters, drive-up systems) to ensure proper functionality.

Oversee branch supply management.

Actively participate in and support community involvement initiatives.

Perform other job-related duties as assigned.

Requirements

(1) A two-year college degree, or similar or related job-specific skills acquired through work experience.

• Adaptable to new technologies, regulations, and workplace changes
• Skilled in managing workloads and deadlines
• Eager to learn, embrace innovation, and tackle new challenges effectively
• Strong member service experience and skills
• Fluent with Symitar DP system.
• Has working knowledge of credit union compliance regulations and state and federal laws.
• Good selling skills, with an outgoing personality and/or persuasive manner.
• Possess good problem solving and analytical skills.
• Possess strong listening, written and verbal communication skills.
• Proficient in MS Office products such as Word and Excel.
• Proficiency and accuracy when working with details, numbers, and names.

Benefits: Oxford FCU is consistently named a Best Place to Work in Maine thanks to our phenomenal team. We offer competitive wages and a comprehensive benefits package including Health, Dental, Vision, Short-term Disability Insurance, Long-term Disability Insurance, 401k retirement plan with employer matching funds, Life Insurance, Paid Holidays, Vacation, Sick and Personal Time, Volunteer Time off and Education Reimbursement.

*Please note: This is an onsite, in person position.

Oxford FCU is proud to be an Equal Opportunity Employer

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions of the job either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Job Type: Full-time

Pay: $26.00 - $28.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you able to reliably commute to Farmington, Maine?
• Please provide a cover letter.

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $26 - $29